Technical Services Engineer

Job Title Technical Services Engineer Job Description Are you a recent graduate with a passion for technology and have a knack for helping people solve problems? Enjoy making a positive impact on others? YES? – We’ve got what you are looking for! At Axis, we’re not just about cutting-edge technology. We’re about building strong relationships and providing exceptional support to customers worldwide. We’re looking for an enthusiastic and customer-focused graduate to join our team as a Technical Services Engineer! What you’ll do here Be a customer champion: Provide complete and efficient after-sales technical support for partners, distributors, resellers, and end users over the telephone, via a Web portal system (support tickets in writing), and via chat. Problem-solve with purpose: You will own cases from start to finish, using your technical skills and a customer-first mindset to diagnose issues, provide solutions, and ensure smooth resolution. Impact & influence: You will embody our core values, acting as a role model and encourage customer-centric approach, with your ability to deliver quality of communication and troubleshooting. Grow your expertise: Dive deep into Axis technology! Participate in ongoing training, staying on top of our product innovations. You will also have exciting opportunities to contribute to global FAQs and knowledge bases, sharing your insights with a wider audience This position is based in Melbourne, Australia. While primarily being office-based to foster our collaborative culture, we are open to discussing flexible work arrangements upon request. Any flexibility would be subject to business needs and manager approval. Occasional travel occasionally within APAC or to our global HQ in Sweden will be part of your growth journey. We'd love to hear that you have/are: A recent graduate with a degree in IT, Engineering, Computer Science, or a related field. A people-person and are enthusiastic to help others to solve problems Tech-savvy with strong computer and network knowledge. Eager to learn with a passionate about technology Foundational knowledge with familiarity in TCP/IP, SIP, video streaming technologies, switches, routers, servers, network camera, NVR, and IoT. Excellent communication skills. A service and open-minded individual. Bonus points for experience in a customer-facing role or an international company. What Axis has to offer When you join Axis, you enter a workplace that fosters community, creativity, and commitment. We take care of our people by offering: Positive work environment where your voice matters. We are recognised by the Great Place to Work certification. Team Fika—Swedish for: Making time for friends and colleagues to grab a coffee and something to eat—we value team connection and collaboration. Commitment to sustainability and social responsibility: Axis is a member of The United Nations Global Compact. Access to learning and development opportunities. Employee benefits including monthly gym and home internet allowance. Group Life and TDP Insurance. Counselling services to you and your immediate family through our Employee Assistance Program. Type of Employment Permanent Employment Posting End Date 2026-03-12 Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action. About Axis Communications We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. With around 5000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working. Let´s create a smarter, safer world For more information about Axis, please visit our website www.axis.com. Listen to Get To Know Axis – Podcast We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. Axis for cities Axis podcast playlist