Temporary Director – PRS Design and Implementation

Opportunity to use your executive management experience within the public or not-for-profit sector and your in depth knowledge of ombudsman services to play a lead role in the scoping, design and implementation of the Private Rented Sector Ombudsman (PRS) service. The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services. Reporting to the Chief Operating Officer, The Temporary Director – PRS Design and Implementation will be the Senior Responsible Officer for the design and implementation  of the Private Rental Sector Ombudsman (PRS) service, which is sponsored by the Department for Levelling Up, Housing and Communities (DLUHC). The postholder will be responsible for the scoping, design and implementation of the PRS Ombudsman service working in collaboration with DLUHC,  the Housing Ombudsman’s Executive Leadership Team (ELT) and other colleagues at the Housing Ombudsman Service. In addition to your proven senior management experience, essential requirements for this pivotal remit include: Experience of setting up a new body within government/public sector/NFP using programme management principles and methodologies; A demonstrable track record of effectively working within, or in collaboration with, central government and an understanding of the parliamentary process and the legislative environment; Experience of working in, or in collaboration with, an Ombudsman service, delivering high quality strategic outcomes; A track record of successfully leading, managing and developing staff in an uncertain, complex and changeable environment; and The proven ability to communicate effectively with stakeholders, suppliers and focus groups including at a senior government level, Senior Civil Service and Ombudsman customers.