Contact Centre – Solutions Consultant

Solutions Consultant - Contact Centre £80,000 – £85,000 London (hybrid working) Your new role.. This is your chance to take on a senior technical role shaping enterprise contact centre solutions for some of the UK’s biggest clients. You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team, you’ll act as a technical authority, mentor junior engineers, and be the go-to escalation point for complex issues – while still staying close to delivery. It’s a role where your expertise will have a direct impact on customer experience and business outcomes. The organisation.. You’ll be joining a leading technology consultancy with a strong presence in enterprise customer engagement and collaboration solutions. They work across highly regulated industries, designing and delivering complex contact centre environments. With a collaborative culture, you’ll be supported by technical peers, project managers and client stakeholders – but still have the freedom to take ownership of your solutions from discovery through to delivery. What you’ll bring.. You’ve got a strong background in Telecoms / VoIP engineering and have already delivered multiple contact centre implementations.  You’re confident working across design, integration and support, and able to communicate effectively with both technical and business audiences. Strong telecoms/VoIP skills. Worked with Contact centre environments. Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. Strong SIP, PSTN, SBCs, and IP telephony knowledge. CRM and enterprise system integrations via APIs/web services.