Customer Experience

What if… your kindness helped millions of customers?

Make online shopping easy by providing a top-of-the-top customer service to our business partners and clients.

Find your place at Allegro:

Find your place at Allegro:

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Allegro Customer Experience

Saying that we are a support center would be a big understatement. We’re the ones who provide the best experience to people using our platform – both customers and business partners. And the way we do it depends on the team we work with.

Meet the team

A wide field of provided support requires a wide range of knowledge, so that’s what we have here! We’re now around 1300 specialists from different areas (research, quality, soft skills, customer service, social media, product management, chatbot design, communication, NPS, security) who are ready to provide help via e-mails, chats, phones, messaging apps, and social media.

Callback

Messenger/ WhatsApp

Social Media

Allegro Gadane

Being part of such a diversified team is the key to our success. We won’t lie if we say that we know the answer to every question that may arise among our customers or business partners. Allegro customer satisfaction score measure by NPS is now 78.

Work with the best out there

Our common efforts are appreciated – and the awards we got in recent years prove it.

8 Service Quality Stars

10 Polish Contact Center Awards

Recognition in Polish National Sales Awards

You will love it here

We don’t like to brag. We just know that there are some things you will
appreciate ­– and that will make you wanna join our Allegro team.

Creativity

Working in our CX department is about looking for solutions outside the box on a daily basis. That's why you can't get bored here!

Support of professionals

You get to work with first-class experts who are eager to share their knowledge. The flow of our know-how within the company is really smooth!

Unique scale

When we say our actions affect millions of Allegro platform users, we really mean it. Example? Our customers and business partners contact us over 100 K times weekly!

Teamworking

The working atmosphere here is one-of-a-kind. Just like people – not only ready to help you, but also to support you when it comes to development. And they're great coffee-break buddies too.

Recruitment process

This is what you can expect after application.

Online application

CX Game

Phone Screen

Interview with HR Manager

Recruitment Survey

Share your feedback with us after the recruitment process. Your opinion will help us improve!

What else?

Get to know our team, take a peek at our office life and check out what we do in Allegro team!