About the Role
<p>Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.</p><p>Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.</p><p>We are expanding, we have multiple open requirements for customer service advisors to join our team in Nelson.</p><p>Full technical training will be given, though you'll need to come already set with some fantastic customer service skills!!</p><p><strong>What you'll be doing:</strong></p><ul><li><p>Providing exceptional support and service to our partners</p></li><li><p>To be the first point of contact for complaints and escalations within the team and for our Resellers</p></li><li><p>Provisioning and Managing reseller orders using our mainframe internal systems as required</p></li><li><p>Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates</p></li><li><p>Customer Service and Support duties</p></li><li><p>Handle incoming calls from our Resellers as required</p></li><li><p>Investigation into root cause of recurrent provisioning issues</p></li><li><p>Provide technical advice to resellers and internal staff</p></li><li><p>Schedule and action all tasks to completion within specified timescales</p></li><li><p>Ensure all systems are kept fully updated for each action and point of customer contact.</p></li></ul><p><strong>Skills & Experience:</strong></p><ul><li><p>Customer engagement skills</p></li><li><p>IT skills/knowledge</p></li><li><p>A desire to succeed and develop</p></li><li><p>Exceptional communication skills</p></li><li><p>Accuracy and attention to detail</p></li><li><p>Ability to multi task and problem solve</p></li><li><p>Flexible approach to work</p></li><li><p>Excellent team player</p></li><li><p>Self-motivated and enthusiastic</p></li><li><p>Ability to work under pressure to set deadlines.</p></li></ul><p><strong>What's in it for you?</strong></p><ul><li><p>Investment in your future career with a variety of learning and development opportunities.</p></li><li><p>No dress code - embrace the freedom to bring your whole self to work.<br></p></li><li><p>25 days annual leave, plus bank holidays. You'll even get your birthday off, too!</p></li><li><p>A pension plan for your future.</p></li><li><p>Complimentary refreshments in all our offices.</p></li></ul><p>For a comprehensive list of all our benefits, click <a target="_blank" href="https://careers.giacom.com/pages/duplicate-of-uk-perks-and-benefits">here.</a></p><p>Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.</p>