Head of IT and Operations (cybersecurity, legal, GDPR) – London

Lead the overall IT and operational strategy, ensuring robust, efficient systems and seamless user support across all locations. Oversee IT service delivery, including KPIs/SLAs, digital security, service desk management, and hardware/software deployment. Ensure reliable cloud infrastructure management, business continuity, and disaster recovery planning. Develop and implement organisation‑wide operational policies, compliance processes, and health & safety procedures. Act as a focal point for data protection, security management, and global legal compliance activities. Manage budgets, suppliers, contracts, and third‑party service providers for both IT and operational functions. Provide inclusive, people‑focused leadership to the IT and operations teams, championing culture, collaboration, and continuous improvement. Person Specification Extensive experience in IT and operational leadership, including managing remote and in‑person teams. Strong technical background (infrastructure, cloud, networks, SaaS/IaaS) with proficiency in Microsoft 365 environments. Exceptional organisational, planning, and prioritisation skills, with the ability to manage change in a dynamic environment. Skilled communicator with strong stakeholder‑management experience and a collaborative mindset. Experience managing budgets, suppliers, and business‑critical systems such as CRM, HR, website, and finance platforms. Strong analytical, problem‑solving, and decision‑making abilities, with a customer‑focused approach.