CRM Project Analyst

<p><strong>THE COMPANY:</strong></p> <p>A values-driven organisation delivering critical services and support to its stakeholders. Focused on optimising processes and systems to improve operational efficiency and data-driven decision-making.</p> <p><strong>THE ROLE:</strong></p> <p>Seeking a CRM Project Analyst to optimise Microsoft Dynamics 365 and support business transformation initiatives.</p> <p>Responsibilities include:</p> <ul> <li>Gathering and translating business requirements into <strong>user stories, process maps, and acceptance criteria</strong></li> <li>Configuring <strong>workflows, forms, reports, dashboards, and integrations</strong> within Dynamics 365</li> <li>Supporting <strong>training, adoption, and mentoring</strong> for CRM users</li> <li>Improving <strong>data quality, processes, and operational reporting</strong></li> <li>Acting as a bridge between <strong>technical teams, developers, and end users</strong></li> </ul> <p><strong>THE CANDIDATE:</strong></p> <ul> <li>3 years’ experience as a <strong>CRM Analyst, Business Analyst, or similar role</strong></li> <li>Hands-on experience with <strong>Microsoft Dynamics 365</strong></li> <li>Strong analytical skills and attention to detail</li> <li>Experience engaging with <strong>technical and non-technical stakeholders</strong></li> </ul> <p><strong>THE OFFER:</strong></p> <ul> <li>£45k–£50k</li> <li>Hybrid working model</li> <li>Opportunity to work on system optimisation and business transformation projects</li> </ul> <p>Interested?</p> <p>Send your CV to <strong>deimante@pearsoncarter.com</strong> or call <strong>0191 406 6111</strong> to apply</p>