About the Role
Role: Junior IT Support Technician Location: Office based Islington, London, N1 Salary: £25,000 to £30,000 Benefits: Pension, IT Qualifications Headquartered in London and operating across Europe our client is looking for a proactive and enthusiastic Junior IT Support Technician to join their growing team. The successful candidate will become part of their frontline IT support team, acting as the first point of contact for end users by logging, troubleshooting, and resolving IT issues both remotely and in person. We are looking for someone with a genuine passion for IT, a strong willingness to learn new technologies, and a commitment to developing their technical skills and career. The Role This is a full-time, office-based position located in North London N1, just a short walk from Highbury & Islington station. What will you be doing? Provide technical support remotely and on-site to resolve IT issues efficiently Respond to helpdesk requests and incidents via phone and email Log, diagnose, troubleshoot, and escalate issues where necessary Assist with user account creation and system access management Support device setup, pre-configuration, and IT asset management Maintain and update knowledge base documentation Deliver excellent customer service and technical support to users Work collaboratively within the IT team to ensure smooth day-to-day operations What are we looking for? We are looking for you to have around a year’s experience in helpdesk support with strong problem-solving skills with a logical and methodical approach and experience in the following: Knowledge of Microsoft Desktop and Office 365 products Understanding of Email systems, OneDrive, and SharePoint Basic knowledge of networking protocols and devices Working knowledge of virtual environments Ability to troubleshoot both on-premise and remote issues Excellent spoken and written English communication skills Strong organisational and time management abilities CompTIA A+ Certification (or currently working towards it) They are committed to supporting employee growth and development. Opportunities for progression are available, including company-funded training and certifications such as CompTIA Network+ and other relevant IT qualifications. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.