Process Change Management Project Manager

Job Title: Process Transformation Project Manager
Location: London/hybrid
Contract: 9 months

Rate: £426.15 per day inside ir35

The Role

An opportunity to join a Global Interactive Entertainment company and play a key role in driving high-impact transformation and leading initiatives that bridge customer service, logistics, and technology operations across a dynamic, global environment.

You will be responsible for driving business transformation and process improvement initiatives, working at the intersection of customer services, operational logistics, and technology delivery. This role requires the ability to define current ("as-is") operations, design future ("to-be") processes, and ensure smooth implementation across all stakeholders - from the business teams to technical providers.

You will:

• Lead projects that enhance operational efficiency, streamline workflows, and improve customer service outcomes.
• Collaborate with cross-functional teams, including IT, logistics, and customer-facing operations.
• Conduct process reviews, define requirements, and deliver practical, high-quality solutions.
• Engage stakeholders globally, ensuring change initiatives are fit for purpose, measurable, and sustainable.
• Monitor project progress, manage risks, issues, and dependencies, and provide clear reporting to senior leadership.

Essential:

• Proven experience in project management with a focus on process improvement and business change.
• Experience bridging customer service and operational/logistics functions.
• Strong stakeholder management skills with the ability to communicate complex processes to diverse audiences.
• Ability to work with technical teams to implement IT or digital change initiatives.
• Experience delivering projects end-to-end, with measurable improvements.

Desirable:

• Background in warehouse, logistics, or operational environments (useful but not essential).
• Experience in a global organisation managing multi-site, multi-stakeholder projects.
• Knowledge of Agile, Waterfall, or hybrid project delivery methods.

If you're a delivery-focused PM with a passion for transformation and change, and you're looking to work on a high-impact global programme, this is a fantastic opportunity to elevate your experience.

Please feel free to submit your CV if you are interested!