Job Title: Customer Service Manager
Location: Stockport Road, Cheadle, SK8
Salary: £35,000 per annum
Job Type: Full-time, Permanent
Schedule: Monday to Friday (Office-based)
About the Role
We are seeking a confident and experienced Customer Service Manager to lead and support a busy traffic desk team within a well-established company based in Cheadle.
This role will involve managing a team of Operational Administrators, ensuring high standards of customer service, and overseeing the smooth day-to-day running of operations. You will play a key role in developing team performance, improving processes, and maintaining strong communication across departments, drivers, and clients.
Key Responsibilities
- Lead, motivate, and manage a team of Operational Administrators
- Ensure excellent customer service standards are consistently delivered
- Oversee daily traffic desk operations, including scheduling and coordination
- Monitor and support data entry accuracy and system usage
- Liaise with internal departments, drivers, and external contacts
- Ensure vehicle checks and compliance processes are followed
- Identify opportunities for process improvements and team development
- Handle escalations and resolve customer or operational issues effectively
About the Team
The team you will manage is responsible for a variety of operational duties including:
- Data entry and system updates
- Liaising with drivers and other departments
- Vehicle checking and coordination
- Supporting the overall efficiency of the traffic desk
About You
- Previous experience in a Customer Service Manager or supervisory role
- Strong leadership and team management skills
- Excellent communication and organisational abilities
- Confident, proactive, and able to work both independently and as part of a team
- Strong IT skills and attention to detail
- Experience within transport, traffic, or fleet environments is beneficial but not essential
What We Offer
- Competitive salary of £35,000
- Company pension
- On-site parking
- Opportunities for career progression within a growing company
- Friendly and hardworking team environment
If you're a motivated leader with a passion for customer service and operational excellence, we'd love to hear from you.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.