Customer Support Specialist (German & English)

Customer Support Specialist (German and English): Readiness to work in a shift system High empathy and engagement in customer interactions Customer-oriented mindset and strong problem-solving skills Good computer and office-system skills Confident written and verbal communication Good English skills at minimum B2 level Fluent German at C1 level Customer service experience as an additional asset Czym będziesz się zajmować? Providing customer support in German and English via phone and email Giving information about reservations, availability, and service rules Supporting customers in solving ongoing issues related to their stay Ensuring a positive user experience through professional and empathetic communication Meeting the quality and performance targets set for the team Actively participating in training and onboarding to reach full independence quickly Working with the team and supervisors to improve customer service processes