Senior Ivanti ITSM Project Manager – freelance, 3 MTH

Comgent | Contract Rueil-Malmaison, France | Posted on 13/01/2026 Share this job with your network - Standard Business working Hours Yes - Industry Pharma - Job Type Contract - Date Opened 13/01/2026 - Work Experience 8-10 years - City Rueil-Malmaison - Province Île-de-France - Country France - Postal Code 92500 We are committed to building an inclusive workplace and encourage applications from women and other under-represented groups in tech. All qualified candidates are welcome. Start date: Immediately Location: Rueil-Malmaison, IDF Language: French Duration: 3 MTH initially Reporting line: Head of IT Infrastructure and Operational Cybersecurity Goal: Implementation of the Ivanti Platform and Redefinition of ITIL Processes in a GxP-Regulated Context and job challenges As part of the modernization of their ITSM processes, the client is deploying a new platform based on “Ivanti for ITSM” within a GxP-regulated environment. This strategic project aims to: - implement the Ivanti solution in a controlled and compliant framework, meeting requirements for traceability, data integrity, and validation as required in GxP environments - redesign and industrialise ITIL processes: incident, problem, service request, and change management - implement robust IT asset management and lay the groundwork for the progressive deployment of a reliable CMDB The ITSM Project Manager will play a key role in coordinating, leading, and integrating this solution into client's operational processes, ensuring compliance with GxP regulations and applicable quality standards. Main objectives - lead the implementation of the Ivanti ITSM solution in full compliance with GxP standards and requirements - redesign ITSM processes according to ITIL v4 best practices, incorporating traceability, documentation, auditability, and validation obligations - deploy the priority modules: incidents, requests, changes, problems, followed by asset management - prepare the foundation for the progressive implementation of a CMDB - support change management and ensure the system’s continuous compliance throughout the GxP application lifecycle Key responsibilities Project management - define and manage the Ivanti project timeline, including all GxP requirements (qualification, traceability, documentation) - coordinate activities across internal teams, the Ivanti integrator, business stakeholders, and the quality team - manage project and regulatory risks (e.g., GxP impact analysis, CAPAs where needed) Process design and re-engineering - redesign ITSM processes ensuring compliance with both GxP and ITIL standards - contribute to the drafting of GxP validation documentation: URS, FS, DS, test - protocols, qualification strategy, etc. Implementation and configuration - oversee the configuration of the Ivanti platform, taking into account security, access control, and logging requirements - organize testing and validation phases in accordance with IT qualification methodologies (IQ, OQ, PQ) Change management - support end-users within a quality-driven framework (training, procedures, validation of user materials) - implement change management procedures compliant with GxP traceability requirements Operations and continuous improvement - structure governance around ITSM within a quality-compliant and auditable framework - ensure ongoing compliance of the Ivanti tool through periodic reviews, internal audits, and continuous improvement plans Technical skills - at least 5 years of proven experience managing ITSM projects in critical or regulated environments - strong command of ITIL v3/v4 frameworks – certification preferred - in-depth knowledge of the Ivanti ITSM platform - experience working in GxP or equivalent regulatory environments - understanding of IT asset management, CMDB implementation, and computer system validation lifecycle Soft skills - strong sense of responsibility and documentation rigour - ability to communicate effectively with business, IT, quality, and compliance stakeholders - solid project management culture, analytical mindset, and results-oriented approach Qualifications - Master’s degree (Bac+5) in computer science, software engineering, information systems or equivalent - ITIL Foundation certification required - Certification or training in computer system validation or GxP compliance is a plus (CSV, GAMP5, etc.) {{criteriaIndex}} {{field}} {{captialize(condition)}} ( ) {{topMessage}} {{topMessage}} previous next {{score}}% {{message}} Step {{curStepInMandatorySecPrompt}}/{{totalNumOfStepsInMandatorySecPrompt}} For privacy and security purposes, please go through the following points and provide consent. Accept Decline {{cxPropBodyMessage}} {{getI18n("zr.careers.autopopulate.success")}} {{getI18n("zr.cw.apply.sign",cxPropCompanyInfo.name)}} {{getI18n('zr.eeo.questionnaire.portal.maintitle')}} {{botName}}