About the Role
Job Description Contract: Full time, Permanent Team: UK Inbound Office Location: 1st Floor, 95 Gresham Street, London EC2V 7NA, United Kingdom The role: The role is an opportunity to work directly with a broad range of corporate clients, from large international corporations, to SMEs, across a variety of sectors. However, you’ll be directly responsible for a key global financial services client. This is a unique opportunity to act as a trusted advisor operating as an extension of the client’s Global Mobility and HR teams, combining technical immigration expertise with operational leadership and stakeholder partnership. You will be predominantly engaged in transactional work, independently expected to manage end-to-end UK inbound matters with full case ownership, exercising sound legal judgment on standard applications and escalating complex or high-risk matters appropriately. The role includes responsibility for defined client workstreams and contributing to continuous improvement across service delivery. Our clients value partnership so place a real focus on establishing close working relationships where we function as an extension of their team. In this core Financial Services role, you will serve as the primary day-to-day contact for designated stakeholders, proactively managing relationships and ensuring delivery within agreed SLAs You will have the support of Senior Managers as well as administrative support for your day-to-day caseload. While operating with a high degree of autonomy, you will collaborate closely with Managers and Partners on complex, strategic or escalated matters. In addition, you will have the opportunity to participate in business development activities and be involved in wider Firm initiatives (including government liaison and pro bono work.) The role also requires commercial awareness, including identifying cross-sell opportunities, managing scope appropriately, and contributing to client reporting, training and audit activity. What your day will look like: Act as Key Client Contact & Strategic Advisor Act as the key point of contact on client accounts, providing clear, confident legal and strategic advice Manage and develop client relationships, operating as a trusted advisor within defined workstreams Anticipate client needs, proactively identifying risks, compliance gaps or potential escalations before they impact delivery Be recognised as a strong technical expert within the team and a reliable escalation point for complex or VIP matters Provide informed high-level assessments where matters require referral to specialist teams Own Case Strategy & Delivery Maintain a full caseload in an organised, efficient manner while adhering to deadlines and SLAs Deliver consistently high-quality case strategies (drafting, reviewing, counselling) with minimal correction required Conduct legal research as required, applying findings accurately and pragmatically Proactively flag complex or high-risk matters and escalate appropriately Lead Operational Oversight & Billing Excellence Take responsibility for billing and WIP reports for assigned matters Support the Managers in monitoring billing health, reviewing rejections and identifying root causes Recommend and implement process improvements to reduce recurring billing issues Hold regular WIP reviews with junior colleagues to ensure case progression remains strong Ensure Connect records, client protocols and internal systems are consistently accurate and up to date Support Team Leadership & Development Act as technical escalation point for complex matters, providing structured guidance to junior colleagues Provide leadership and training to junior team members, supporting onboarding and ongoing development Contribute to appraisal discussions and team performance oversight where required Share knowledge and best practice to promote consistency across the core financial services client team Deliver Strategic Client Engagement Participate in client reviews, including preparation of reports, meetings, presentations and training Lead preparation of ABR/QBR materials and client-facing updates that are accurate, commercially relevant and tailored Contribute to compliance audits and client site reviews, leading discussions and identifying actionable improvements Identify cross-sell or out-of-scope opportunities and escalate appropriately The team: Our UK Inbound team is a diverse team with experienced Directors, Managers, Associates and Consultants. Using their entrepreneurial spirit the team is constantly thinking of new ways to provide industry-leading immigration support. As part of the team, you will work with experienced immigration professionals whilst gaining exposure to senior leadership and Partners in the UK and beyond. What we are looking for: Essential criteria: Extensive UK Inbound immigration experience Experience in advising on corporate immigration matters, with a particular focus on sponsored work visas Confident advising client stakeholders and developing business Proactive and highly organised with a strong client-facing background Attention to detail is key, as is the ability to work autonomously, as well as collaboratively as part of the team Strong technical capabilities with a high level of accuracy Adaptability with the ability to communicate clearly and concisely You will ideally be a self-starter with resilience and strong commercial acumen A positive outlook and a solutions-driven focus is crucial Demonstrable experience supervising or mentoring junior colleagues Strong understanding of billing processes, WIP management and commercial scope control Ability to anticipate risk and manage escalations independently Confidence operating as a trusted advisor within a sophisticated corporate environment Preferred skills: Experience operating in a client-embedded advisory role Exposure to global mobility or EMEA programme coordination Experience leading compliance audits or client training Familiarity with billing tools such as QTier, WIPPER or rejection dashboards What we offer: A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities. At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include: Competitive Salary: We offer salaries that reflect your skills and experience Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable) Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need What to expect: Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call. If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment. After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided. At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs Who we are: At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities. We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html. Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations. Fragomen is a leading firm dedicated to immigration services worldwide. The firm has more than 6,000 immigration professionals and support staff in more than 60 offices across the Americas, EMEA and Asia Pacific. A member of the Am Law 100 and Am Law Global 100, Fragomen offers immigration support in more than 170 countries. Fragomen’s professionals are respected leaders in the immigration field, and the firm is regularly recognized as a leading employer of minority and female attorneys. The firm supports all aspects of global immigration for corporate, academic, nonprofit, and individual clients, including strategic planning, quality management, reporting, case management and processing, compliance program counseling, representation in government investigations, government relations, complex matter solutions, and litigation. Fragomen is a long-time leader in the immigration technology space and continues to lead the way in the digitization of the immigration journey. It has created Fragomen Technologies Inc., a Fragomen subsidiary focused on the nexus of law and technology to further enhance its technology offering. These capabilities allow Fragomen to work in partnership with individuals and corporate clients across all industries to plan talent strategy, facilitate the transfer of employees worldwide, and navigate complex challenges. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.