- Exciting new opportunity.
- Fantastic salary package and benefits.
About Our Client
A company operating in the industrial and manufacturing industry, based in Northwich.
Job Description
- Act as the single point of contact for all queries and enquiries relating to sales, operations, finance, and customers.
- Oversee and maintain the quality and consistency of the HDS (Hire, Demo and Stand-in) process.
- Ensure the delivery and handover process is completed to a consistently high standard.
- Implement and manage a robust process for daily and weekly machine checks while equipment is on hire, ensuring any issues are identified, escalated, and resolved promptly.
- Oversee and enhance the accuracy and quality of invoicing, including agreed hire rates, overtime charges, damage costs, downtime, hire pauses, and off-hire records.
- Oversee and continuously improve the machine inspection and reporting process to ensure accuracy, consistency, and compliance.
- Manage the final invoicing process, ensuring all applicable damage charges are recovered in accordance with company terms and that customer expectations are effectively managed throughout the hire lifecycle.
- Identify opportunities to enhance the rental process and improve efficiency.
The Successful Applicant
A successful Equipment Rental Lead should have:
- Previous experience within the plant, machinery, or equipment hire industry.
- Strong understanding of rental operations and customer account management.
- Proven ability to build and maintain long-term customer relationships.
- Commercial awareness with the ability to identify and develop sales opportunities.
- Excellent organisational, communication, and relationship management skills.
- Ability to manage multiple priorities and perform effectively in a fast-paced environment.
- Experience supporting capital equipment sales or rental operations.
- Good understanding of machinery inspection, condition reporting, and damage assessment processes.
- Experience working collaboratively with service and engineering teams.
- Proficiency in CRM and/or rental management systems.
What's on Offer
- Salary between £50,000 and £60,000, dependent on the level of experience.
- Permanent role based in Northwich.
- Opportunity to work within the industrial and manufacturing sector.
If you're interested in this role, apply now.
Contact
Danielle Hughes
Quote job ref
JN-072026-7071962
Phone number
+44 161 828 6223
Job summary
- Job function
- Business Support
- Subsector
- Customer Services
- Consultant name
- Danielle Hughes
- Consultant phone
- +44 161 828 6223
- Job reference
- JN-072026-7071962