Digital Support Engineer

Digital Support Engineer

Key points

• 03/06/26
• South East, Bicester
• £35k - 50k per year
• Permanent
• Cloud Infrastructure, SRE & DevOps
• Full time

Job role

Digital Support EngineerLocation: Hybrid working availableSalary: £35,000 to £50,000 plus benefitsThe Opportunity

We're working with a growing organisation that is investing heavily in its technology estate and digital workplace experience.

As a Digital Support Engineer, you'll play a key role in ensuring employees have access to reliable, secure and high performing technology. This is a hands on position that combines technical support, Microsoft 365 administration, device management and workplace technology ownership.

The role would suit someone currently working in a Service Desk, Desktop Support, IT Support, Digital Workplace or 2nd Line Support position who is looking to broaden their responsibilities and gain exposure to modern workplace technologies.

You'll work closely with infrastructure, cloud and security teams while taking ownership of a wide range of end user technologies and services.

What You'll Be Doing

End User Support

• Provide 2nd Line support for hardware, software and user issues

• Act as an escalation point for more complex technical problems

• Support both remote and office based users

• Investigate recurring issues and help identify long term solutions

• Deliver a high quality customer experience across the business

Microsoft 365 & Identity

• Support and administer Microsoft 365 services including Teams, SharePoint, Exchange and OneDrive

• Assist with user access, permissions and identity management

• Support collaboration tools and hybrid working technologies

• Help manage licensing and user onboarding processes

Devices & Endpoint Management

• Configure and deploy laptops, desktops and mobile devices

• Support Windows and Apple environments

• Assist with device compliance, patching and security standards

• Support joiner, mover and leaver processes

• Gain exposure to Intune, Autopilot and modern device management

Workplace Technology

• Support meeting room technology and collaboration tools

• Troubleshoot audio visual and conferencing issues

• Assist with WiFi, networking and printing support

• Help ensure a seamless hybrid working experience

Continuous Improvement

• Create and maintain technical documentation

• Identify opportunities to automate repetitive tasks

• Contribute to service improvements and technology projects

• Support the adoption of new workplace technologies and AI tools

Technology Environment

Exposure to technologies such as:

• Microsoft 365

• Entra ID (Azure AD)

• Microsoft Teams

• SharePoint Online

• Intune

• Windows 11

• macOS

• iOS and Android

• Microsoft Defender

• PowerShell

• Power BI

• ServiceNow or similar ITSM platforms

• Experience with Intune, Entra ID, Microsoft Defender, PowerShell or networking concepts would be beneficial but is not essential.

Why Apply?

• Opportunity to develop into a modern workplace specialist

• Exposure to cloud, security and infrastructure technologies

• Involvement in technology improvement projects

• Supportive team environment with opportunities for progression

• Access to modern Microsoft technologies and AI enabled workplace tools

If you are interested, please apply with an up to date CV.

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