About the Role
About the role
This Customer Service Advisor role is based in Rotherham and offers a salary of £28,000 on a temporary to permanent contract. Working Monday to Friday with alternate Saturday half days, this position would suit an experienced customer focused professional with a background in automotive parts or dealership environments.
The role plays a key part in supporting workshop operations and delivering a high standard of service to both internal technicians and external customers. It is ideal for someone who enjoys a fast paced environment, has strong organisational skills, and takes pride in accuracy and customer satisfaction.
Key responsibilities
Supporting workshop technicians with accurate and timely parts supply
Handling inbound parts queries from retail and trade customers
Placing orders and tracking deliveries to ensure efficient parts availability
Maintaining stock levels and updating inventory records
Upselling additional accessories and parts when appropriate
Ensuring all paperwork and records are completed accurately and on time
Skills and experience required
Minimum of 2 years experience as a Parts Advisor in a franchised dealership
Proficient with Pinnacle or a similar Dealer Management System
Strong organisational and administrative skills
Confident communicator with excellent customer service skills
Good knowledge of automotive parts and accessories
Ability to work well under pressure in a fast paced environment