Customer Marketing Specialist - Remote - (JK)

Duties:<br /> We're looking for a Customer Marketing Specialist to support and scale customer advocacy, reference management, and customer engagement programs. This is a contractor position ideal for an early-career marketing professional looking to gain hands-on experience in customer advocacy, customer marketing, and cross-functional program management within a fast-growing enterprise technology company. This role will help manage customer storytelling, reference fulfillment, and advocacy initiatives that support sales, public and analyst relations, and marketing activities.<br /> <br /> You'll partner cross-functionally with sales, product marketing, corporate communications, and field marketing teams to help identify customer champions, manage advocacy workflows, and deliver a best-in-class customer experience. This is an excellent opportunity for an early-career marketing professional who is highly organized, collaborative, and excited to grow within a fast-paced environment.<br /> <br /> HOW YOU'LL SPEND YOUR TIME HERE:<br /> • Support the day-to-day execution of the customer advocacy program<br /> • Lead the UserEvidence Advocacy hub including customer recruitment and driving engagement activities[CV1.1][CG1.2]<br /> • Secure third-party customer reviews through platforms such as Gartner Peer Insights and G2<br /> • Conduct sales outreach to identify customers for speaking opportunities, external quotes, and advocacy activities<br /> • Source and build targeted customer lists based on products, industries, use cases, and strategic initiatives<br /> • Create and maintain customer speaker profiles, tagging, attributes, and reference content within ReferenceEdge while supporting ongoing data management initiatives and additional platform projects as needed<br /> • Be creative and introduce fresh ideas, strategies, and processes<br /> • Use AI tools and modern workflows to improve productivity and efficiency<br /> <br /> Skills:<br /> WE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:<br /> • 2–5 years of experience with customer reference programs, customer marketing, or advocacy marketing functions<br /> • Demonstrated success building strong relationships and working collaboratively across teams<br /> • Strong program and project management skills; ambitious, organized, and eager to learn<br /> • Ability to manage multiple priorities and adapt quickly to changing business needs<br /> • Excellent oral and written communication skills with an innate attention to detail<br /> • Results-oriented, independent thinker focused on execution and follow-through<br /> • Experience working with enterprise SaaS or technology companies preferred<br /> <br /> TOOLS &amp; TECHNOLOGIES (GOOD TO HAVE[CV2.1][CG2.2]):<br /> • UserEvidence Advocacy<br /> • ReferenceEdge<br /> • Salesforce<br /> • Jira<br /> • AI tools such as Claude