Welfare Officer

We are looking for two exceptional candidates to join the Local Authorities Revenues and Assessment service as a full time Welfare Officer on a 12-month basis to support financial resilience following the introduction of the Council's Crisis and Resilience Fund which begins in April 2026 This role will primarily focus on providing welfare support, advice and guidance to local residents who may be vulnerable in order to maximise their income. This support will predominately be through arranged visits with residents requiring support either through self request or identified by other areas of the team or the authority as a whole.   Organisation Cheshire West and Chester Council Location Ellesmere Port Job Category Customer Services, Finance Grade CWAC NJC - Grade 7 Salary Min £31,537 per annum Salary Max £34,434 per annum Hours per week 37 Weeks per year 52.143 Employment Type Fixed Term Contract Duration 12 months Closing Date 31/03/2026 Ref No W4418 Documents BABB 7237 Welfare Officer JDPS.docx (Word, 31.71kb) Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment. We are looking for candidates with a proven track record of delivering welfare benefits advice and at least 2 years experience in dealing with customers providing advice on a 1 to 1 basis. This role will be vital to supporting vulnerable or low income residents to maximise their income and prevent financial poverty. This will include undertaking benefit take up activities on a personal and larger scale in local communities to support residents and the local economy. Whilst this role will be primarily focused on welfare benefit advice, it may also include basic advice regarding other topics which have an impact on finances such as housing, budgeting and employment support As this role involves visiting customers face to face in their homes to provide welfare advice and support, applicants must hold a clean driving licence and have the use of a car to travel in. This role will also require an Enhanced DBS check, however if you do not already hold an Enhanced check, this can be arranged by the Council should you be successful