Legal Relay Administrator (Call Handler)

<p>Anderson Knight is recruiting for a Legal Relay Administrator (Call Handler) to join our client’s Compliance team on a 3-month FTC, based in Glasgow.</p> <p>This is an exciting opportunity to join a growing Legal Relay Team supporting the Motor Finance Consumer Redress Scheme. You’ll play a key role in handling inbound calls, managing customer complaints, and supporting the wider compliance function.</p> <p>Reporting to the Legal Relay Team Leader, you will be responsible for delivering a professional and efficient service to customers, Claims Management Companies (CMCs), and third parties, ensuring all interactions are handled in line with FCA guidelines.</p> <p><strong>Hours: </strong>35 hours per week (primarily Monday – Friday, 9am – 5pm, with some flexibility required)<br /> <strong>Salary: </strong>£23,500</p> <p><strong>Key Responsibilities:</strong><br /> •    Handle inbound customer calls, providing clear, accurate, and professional information.<br /> •    Log and manage customer and CMC complaints in line with company procedures and FCA regulations.<br /> •    Manage shared team inboxes, ensuring all queries and complaints are recorded or escalated appropriately.<br /> •    Follow up on call-back requests and ensure timely resolution within agreed timescales.<br /> •    Liaise with customers, solicitors, and third parties via phone and email to gather required information.<br /> •    Support Legal Relay Analysts with complaint investigations and responses.<br /> •    Assist the wider Compliance team where required.</p> <p><strong>Required Skills &amp; Experience:</strong><br /> •    Previous call handling or customer service experience.<br /> •    Strong communication and interpersonal skills.<br /> •    Excellent attention to detail and organisational skills.<br /> •    Ability to manage multiple tasks and work efficiently in a fast-paced environment.<br /> •    Proficiency in Microsoft Office (Word and Excel).<br /> •    Financial services experience is beneficial but not essential.</p> <p><strong>What’s on Offer:</strong><br /> •    Opportunity to gain experience within a compliance and financial services environment.<br /> •    Full training and ongoing support provided.<br /> •    Potential for development within a growing team.</p> <p>If you’re interested in this opportunity, please submit your CV in confidence.</p>