Operations Co-ordinator

Operations Co-ordinator JOB SUMMARY Permanent High Wycombe, Buckinghamshire Posted 1 week ago Salary: £28000 - £30000 per annum + Excellent benefits REF: BBBH6812 Due to an internal promotion, our client is looking to recruit an Order Management Coordinator. The successful candidate will be responsible for managing customer orders from initial receipt through delivery and final invoicing. This role requires accuracy, timely processing, and effective communication with internal teams and customers to provide a smooth end-to-end order fulfilment experience. We are looking for someone educated to degree level with excellent customer service skills and strong financial acumen, with knowledge of budgeting and reporting coupled with excellent analytical skills. Fully office based Monday to Friday. Excellent benefits. Duties include Receive, review, and enter customer orders into the order management system Verify pricing, quantities, terms, and customer details for accuracy Coordinate with sales, production, warehouse, logistics, and finance teams to ensure on-time fulfilment Monitor order status from processing through delivery Proactively communicate with customers regarding order confirmations, delays, and delivery updates Resolve order discrepancies, shortages, or delivery issues Prepare and issue invoices once orders are delivered Maintain accurate customer and order records Support continuous improvement of order processing and fulfilment workflows Analyse performance metrics, prepare reports, and recommend solutions for improvement Manage budgets, forecasts, and internal financial tracking in collaboration with finance teams Coordinate cross-functional projects, ensuring deadlines, deliverables, and quality standards are met. Preparation of weekly sales and margin reports Skills/Experience Bachelor’s degree preferred 3+ years of experience in order management, customer service, or operations Strong financial acumen and experience with budgeting, forecasting, and reporting Excellent organizational, leadership, and communication skills Proven track record of process improvement and change management Ability to work cross-functionally and manage multiple priorities Proficiency with business software (SAGE/SAP systems, project management tools, Microsoft Office Suite) Strategic thinking with attention to detail Adaptability and resilience in a fast-paced environment