Call Center Banking Specialist (On-Site)
Location: Lincoln, RI
Pay Rate: $26.00/hr (W2)
Job Type: Direct Hire | Full-time (40 hrs/week)
Openings: 10
Schedule: Tuesday–Friday 12:00 PM–9:00 PM + Saturday 11:00 AM–8:00 PM (weekends/holidays required as scheduled)
Overview
Join a high-volume call center supporting customers with credit and short-term lending needs. In this role, you’ll handle inbound calls, resolve account questions, identify opportunities to support customers’ financial goals, and recommend appropriate banking products and solutions—while delivering a positive, professional experience.
Key Responsibilities
- Assist customers via incoming calls related to credit and short-term lending
- Ask thoughtful questions to understand needs and recommend the best products/services
- Address inquiries, concerns, and objections while maintaining a strong customer experience
- Support product fulfillment (ex: credit cards, checking/savings accounts, lending-related needs)
- Identify needs that require licensed partners and make appropriate referrals
- Follow procedures to manage risk and ensure compliant transactions
- Use active listening and problem-solving to create customized solutions
Required Qualifications
- High School Diploma / GED (or equivalent)
- Comfortable working on-site in Lincoln, RI
- Ability to work the stated schedule (including weekends/holidays as needed)
- Intermediate computer skills and comfort learning new systems/processes
- Strong communication, organization, and problem-solving skills
- Coachable mindset—comfortable receiving performance feedback
Preferred Qualifications
- Call center experience (phone/chat/video)
- Banking or financial services experience
- Sales experience (cross-sell/upsell/referrals)
- Experience supporting high customer volume (ex: personal banker background)
Benefits (Highlights)
- Medical, dental, and vision benefits available (eligibility timing per employer plan)
- 401(k) with company match (eligibility timing per employer plan)
- PTO and additional benefits offered
Interested?
Reply with your resume (or a good callback number and best time to reach you).
Austin Faris
afaris@alinestaffing.com | 586-710-7941