Sr. Customer Sales Operations

<div> <p><strong>Sr. Customer Sales Operations </strong>#<strong> 3588146</strong></p> <p><strong>Job Title: Sr. Customer Sales Operations </strong></p> <p><strong>Location:</strong> <strong>La Vista, NE</strong></p> <p><strong>Salary Compensation:</strong> $63,000 &#8211; $101,000 annually | $30.25 &#8211; $48.50 per hour (Salary commensurate with experience.)</p> <p><strong>Work Location:</strong> On-Site Only (Not remote or hybrid)</p> <p><strong>Job Type:</strong> Direct Hire</p> <p><strong>Industry:</strong> Manufacturing</p> <p><strong>Company Size:</strong> 100-500 million in annual revenue</p> <p><span><strong>Keys to Job: </strong>Sales operations/customer-facing experience, CRM data integrity, lead management, Excel reporting, service coordination, escalation support, customer retention tracking, strong Outlook/Teams communication, and ability to influence without authority.</span></p> <p><strong>Job Description </strong></p> <p>This role supports the sales team by organizing customer information, managing leads, coordinating after-sale services, and ensuring seamless sales processes. The individual in this position plays a crucial role in maintaining accurate records, facilitating clear communication, and moving leads through the system effectively.</p> <p>The ideal candidate must be detail-oriented, analytical, adept at working in a fast-paced environment, and capable of collaborating with various departments and stakeholders. Strong communication skills are essential as this role involves handling customer and internal issues independently.</p> <p>Primary Responsibilities</p> <p>· Serve as a primary escalation point for internal and customer-facing sales support, ensuring quick and accurate issue resolution.</p> <p>· Manage the entire sales lead process, from entry to tracking and reporting, to enhance efficiency.</p> <p>· Validate and update customer and prospect records in the CRM system to ensure accuracy.</p> <p>· Convert prospects into customers, rectify inaccurate data, and coordinate service requirements seamlessly.</p> <p>· Monitor customer activity and communicate any slowdowns or changes to sales leadership promptly.</p> <p>· Generate reports, analyze data, and prepare summaries using Excel and other business tools.</p> <p>· Communicate effectively through email, chat, video meetings, and issue documentation on Outlook and Teams.</p> <p>· Support various aspects of the business, including quality, safety, and continuous improvement initiatives.</p> <p>Background and Skills</p> <p>· Preferably hold a bachelor&#8217;s degree in business, marketing, or a related field.</p> <p>· Possess at least three years of sales or customer-facing experience.</p> <p>· Proficient in Microsoft Outlook, Teams, Excel, and CRM systems.</p> <p>· Strong Excel skills, including formulas, lookups, and data analysis.</p> <p>· Familiarity with business analytics tools like Power BI is a plus.</p> <p>· Excellent problem-solving, decision-making, and communication skills.</p> <p>· Ability to work on multiple projects with exceptional attention to detail.</p> <p>Work Environment / Physical Requirements</p> <p>· Full-time office-based role that requires regular on-site attendance.</p> <p>· Standard office environment with moderate noise levels.</p> <p>· Occasional lifting up to 25 pounds may be necessary.</p> <p>· Some travel, up to 10% of the time, may be required.</p> <p><strong>Equal Opportunity / Safety Notice: </strong>Candidates must comply with workplace safety standards and perform essential job functions with or without accommodation.</p> </p> </div>