We are recruiting an IT Support Engineer – Modern Workplace on behalf of a well-established, Edinburgh-based organisation. This is an excellent opportunity to join a small, supportive IT team where you will provide day-to-day support while developing your expertise in Microsoft 365, Intune, identity, and cybersecurity.
This role is ideal for someone with service desk or 1st/2nd line experience who wants to grow their career in a modern, cloud-first environment rather than a traditional on‑prem setup.
Key Responsibilities
- Provide 2nd line IT support across the organisation
- Support user onboarding and offboarding, including device setup
- Manage Intune-enrolled devices (Windows, iOS, Android)
- Assist with Microsoft 365 administration, identity and access management
- Support security monitoring, patching, compliance, and incident response
- Contribute to continuous improvement and automation projects
Essential Skills & Experience
- Strong understanding of IT fundamentals (Windows, networking, identity)
- Previous service desk or 1st line support experience
- Knowledge of Microsoft 365 and basic Intune concepts
- Good troubleshooting, communication, and customer service skills
- Understanding of core security principles (MFA, phishing, compliance)
- Proactive mindset with a strong desire to learn and develop
Desirable Experience
- Hands-on experience with Microsoft Intune
- Exposure to Office 365 administration (Exchange Online, SharePoint, Teams)
- Knowledge of Microsoft Defender and/or Sentinel
- Understanding of Entra ID and Conditional Access
- Relevant Microsoft certifications
Why Apply?
- Join a collaborative and supportive IT team
- Work with modern workplace technologies
- Flexible working pattern
- Competitive salary and benefits package
- Clear opportunities for technical development and progression