Recovery Specialist

The Recovery Specialist is responsible for mitigating Wings' credit losses, ensuring the accurate and timely completion of required documentation, and providing general administrative support to the Department. Responsibilities are completed under general supervision, and within established policies, procedures and regulations. Essential Functions Review and process all bankruptcy communication, update bankruptcy log, and act as liaison between Wings and the Bankruptcy courts and attorneys. Completes Reaffirmation Agreements and Proof of Claims associated with bankruptcy filings. Initiates repossession assignments and performs appropriate follow-up to ensure timely recovery of collateral. Conducts all post recovery work, including service contract refunds, GAP refunds, and CPI claims. Reviews and approves auction prices for the sale of Wings' collateral. Preparing accurate and timely lending and collection reports. Processes pre and post charge-off accounts, ensuring timely referral to the attorney or collection agency. Processes credit bureau disputes in accordance with the Fair Credit Reporting Act. Provides administrative support to the collection department, including processing mail, posting of payments, and processing invoices. Serve as a liaison between the Department and Wings Legal and Loss Prevention Departments. Provide support for Courtesy Pay, assisting with monitoring and transactions. Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act. Qualifications High School Diploma/G.E.D. Required 1+ years of equivalent work experience Entry-level knowledge of applicable bankruptcy laws and regulations. Knowledge of computer software, including Microsoft Office. Collections software and databases are preferred. Extreme attention to detail. Multi-mode communication skills, including oral, written, email, and instant messaging. Ability and desire to maintain quality of service while performing multiple tasks. Member Focused: Proven ability to build strong customer/member relationships and delivering customer/member-centric solutions. Collaborates: Known for building partnerships and working collaboratively with others to meet shared objectives. Action Oriented: Proven track record of taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Situational Adaptability: Ability to adapt approach and demeanor in real time to match the shifting demands of different situations. Bondable.