About the Role
We are seeking an experienced Salesforce Project Manager to lead the planning, execution, and delivery of enterprise Salesforce projects. The ideal candidate will have experience managing large-scale Salesforce implementations across Service Cloud, Community Cloud/Experience Cloud, and Marketing Cloud, while leading cross-functional teams and engaging business stakeholders.<br />
<br />
<strong>Required Qualifications</strong>
<ul>
<li>Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field.</li>
<li>As a Salesforce Project Manager you will lead & own the end-to-end delivery of global, outcomes Salesforce implementations using Agile methodologies and modern, AI-enabled delivery practices.</li>
<li>10+ years of total experience in the IT industry, with 5+ years delivering Salesforce projects</li>
<li>Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud.</li>
<li>Strong understanding of the Salesforce delivery lifecycle, with the ability to collaborate effectively with Architects and Technical Leads (hands-on configuration is not required)</li>
<li>Demonstrated ability to communicate clearly, confidently, and assertively with senior stakeholders and executives</li>
<li>Experience managing teams of 7–10+ technical resources.</li>
<li>Experience delivering enterprise Salesforce solutions supporting:</li>
</ul>
<strong>Experience with:</strong>
<ul>
<li>Service Cloud</li>
<li>Community Cloud/Experience Cloud</li>
<li>Marketing Cloud</li>
</ul>
<strong>Strong understanding of:</strong>
<ul>
<li>Agile/Scrum</li>
<li>SDLC</li>
<li>Risk & Stakeholder Management</li>
<li>Project Planning & Delivery</li>
<li>Experience coordinating Salesforce integrations using REST APIs, SOAP APIs, and MuleSoft.</li>
<li>Excellent communication and leadership skills.</li>
</ul>
<strong>Preferred Qualifications:</strong>
<ul>
<li>Salesforce certifications (Administrator, Service Cloud, Experience Cloud, or Architect).</li>
<li>Project Management Institute PMP or Agile/Scrum certification.</li>
<li>Experience with State Government or large Public Sector organizations.</li>
<li>xperience managing large customer or citizen portal implementations.</li>
</ul>