Team Manager call centre

Pay: £32,000.00-£35,000.00 per year
Job Description:
Team Manager – Contact Centre (Utilities Sector)
Tamworth
£32,000 – £35,000 + Bonus
We’re looking for a driven and experienced Team Manager to lead a growing outbound and inbound team within a fast-expanding utilities company based in Tamworth.
In this role, you’ll take ownership of a team of 10 inbound and outbound agents, focused on booking meter reads and meter upgrades for existing customers. You’ll also act as a key point of contact for our field-based meter engineers, ensuring seamless communication between office and field operations.
Key Responsibilities:
•    Lead, coach, and develop a team of 10 call agents, with plans to scale to 20 as the business grows
•    Drive team productivity, efficiency, and overall performance
•    Monitor KPIs, call quality, and service levels to ensure targets are consistently met
•    Support and coordinate with field-based meter engineers to optimise scheduling and service delivery
•    Identify opportunities for process improvements and implement best practices
•    Motivate and engage the team to deliver a high standard of customer service
What We’re Looking For:
•    Previous experience managing a contact centre or call centre team
•    Strong leadership skills with a track record of improving performance
•    Ability to manage both inbound and outbound operations effectively
•    Comfortable working in a fast-paced, target-driven environment
•    Excellent communication and organisational skills
What’s On Offer:
•    Competitive salary of £32,000 – £35,000
•    Bonus
•    Opportunity to grow and shape a team as the company expands
•    Supportive and forward-thinking work environment
If you’re passionate about leading teams, driving results, and being part of a growing business, we’d love to hear from you.

Job Type: Permanent
Work Location: In person