Benefits Administrator

The Benefits Administrator plays a critical operational role in supporting global benefits programs, working closely with the Benefits team to ensure the smooth day-to-day execution of benefit launches, renewals, and ongoing administration. This is a hands-on, detail-oriented position suited to someone who thrives in a fast-paced, cross-functional environment and is eager to grow their expertise in global benefits operations. Responsibilities Support end-to-end benefit launch processes by preparing, populating, and tracking benefits templates in coordination with the Benefits Manager and vendors Maintain and update the benefits Jira tracker, including creating tickets and logging progress across launch milestones Coordinate document collection from vendors and flag incomplete or outstanding items to the Benefits Manager Assist with QA checks prior to launch, including verifying benefit configuration in Deel Admin and reviewing enrollment data for accuracy Prepare enrollment bulk upload files using Looker, apply correct filters, and remove duplicate records prior to submission to Engineering Support the ingest ETL file creation process and ensure templates are ready ahead of payroll cutoff dates Assist with post-launch tasks including invoice reconciliation, ingest validation, and enrollment checks Track upcoming renewal dates and support timely initiation of the renewal process Assist with preparation of renewal documentation, rate sheets, and vendor-facing materials under the direction of the Benefits Manager and Broker team Update internal documentation including CKB articles, snapshots, and the GSC tracker with new rates and plan details Support configuration updates in the EOR Benefits Configurator, including uploading client and employee snapshots and updating the invoice increase percentage Help prepare client and employee communications using AI drafting tools, following established templates and processes Assist in creating and managing surveys for client selection during open enrollment periods Monitor and track continuous compliance ticket progress, flagging any outstanding items to the Benefits Manager Assist with post-renewal tasks including invoice reconciliation, ingest validation, and enrollment checks Maintain accurate and up-to-date records across shared drives, Jira, and internal trackers Respond to standard employee and internal queries related to benefits, escalating more complex issues to the Benefits Manager Support the preparation of talk tracks and enablement materials for Sales and CS teams Assist with coordination across internal teams including GSC, PRM, Knowledge, Finance, and Engineering as directed Contribute to lessons learned documentation following each launch or renewal cycle Test AI chatbot to verify benefit information is captured correctly post-launch and post-renewal Qualifications Experience: 2–5 years of experience in benefits administration, HR operations, or a related field. Attention to Detail: High degree of accuracy in data handling, documentation, and enrollment processes. Tools: Comfortable working with project tracking tools, spreadsheets, reporting platforms, and collaboration tools such as Slack or similar. Organisation: Ability to manage multiple tasks and deadlines simultaneously in a fast-paced environment. Communication: Clear written and verbal communication skills, with the ability to liaise effectively across internal teams and with external vendors. Collaboration: A proactive, can-do team player who works well in cross-functional, distributed environments. Global Mindset: Ability to work across time zones and with diverse, international teams. Nice to Have: Experience or familiarity with payroll, HR systems, or benefits platforms.