Cloud Service Desk Specialist

ORGANIZATIONAL BACKGROUND

Established in August 2016, Basecamp Consulting and Solutions is a dynamic Information Technology (IT) consulting firm committed to delivering results for our clients. Specializing in next-generation IT and digital transformation solutions, Basecamp Consulting and Solutions is dedicated to helping clients achieve success through trust, innovation, quality work, and a steadfast commitment to results.

At Basecamp, we believe in the power of emerging technologies to propel our clients toward their goals. Our focus lies in business and IT modernization, utilizing Cloud solutions, cybersecurity, and cutting-edge application development. We pride ourselves on a team of talented professionals who are passionate about supporting our clients on their journey towards innovative outcomes.

Basecamp Consulting and Solutions is dedicated to pushing the boundaries of IT consulting and we are equally committed to embodying these principles in every facet of our work. 

POSITION OVERVIEW

Reporting to the Program Manager, the Cloud Service Desk Specialist provides service desk engineering escalation support within the J7 endpoint/identity scope; complex/escalated ticket resolution tied to imaging, baseline, enrollment, patching, and telemetry (not routine Tier 1). 

REQUIRED QUALIFICATIONS

• Active Top Secret Clearance
• 8 or more years of Core engineering experience
• Experience under formal change control/audit governance
• Relevant endpoint/cloud support experience.