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How do I return an item?
February 6, 2026
Returning an item is quick and easy – we're here to help every step of the way!
Click here to visit our online returns portal
Return timeframe: 60 days from purchase (or from receiving your order)
Refund method: Original payment method
Return fee: £2 (deducted from your refund if using postal return)
Conditions: Items must be unused, in their original packaging, and with all original tags attached. Some items, like underwear and swimwear without a hygiene seal, cannot be returned unless faulty.
Your return options
1. Return your item in store (free of charge)
- In-store purchases: must be returned in store. Bring your receipt or e-receipt, and your original payment card if applicable.
- If you can’t get to a store, you will find all the information you need in our ‘Can I return a store purchase to your warehouse’ help article.
- Online purchases: can also be returned in store — just bring 'Your Mountain Warehouse order has shipped' email.
- We can refund all online payment types in store.
- You do not need to print a label for store returns.
- You can return to any of our stores, not just the one you purchased from.
Find your nearest store and opening times.
2. Return your item by post
A £2 charge applies for postal returns. This will be deducted from your refund.
Go to the online returns portal by clicking here.
Enter your order number from your confirmation email plus one of the following: delivery postcode or email address used when placing the order. (If your order number isn’t recognised, see Error on Return Portal.)
Choose your return method:
a. InPost 24/7 Locker – drop off anytime, no printer needed
b. Evri – Parcelshop drop-off; home collection, or locker drop-off
c. ASDA ToYou – drop off at participating ASDA stores or via ASDA delivery driver
d. DPD - Parcelshop drop off
e. Royal Mail - post office drop off
The portal will indicate if you need a printer. Some methods provide a QR code (no printer needed), while others provide a label to print at home.
Package your item securely, removing or crossing out the original delivery label.
Attach your return label (if required) and drop off or wait for collection.
Special return situations
If your return falls into one of these categories, the process is different:
- Marketplace orders (e.g. Brakeburn, Pertemba) → See our Marketplace returns guide
- Returns from elsewhere in Europe → See our How do I return from elsewhere in Europe Help Centre article
- Faulty or incorrect items → See our I have a faulty item or I have received an incorrect item Help Centre articles
- Multiple orders – These must be returned separately with their own labels
- Exchanges – See our Can I exchange my item? Help Centre article for how to swap sizes or styles.
Refund information
- Refunds are always made to the original payment method.
- If you return to store, refunds are processed immediately but may take 3–5 working days to appear in your account depending on your bank.
- Postal returns are processed within 14 days of us receiving your parcel.
Need help?
If you’re having trouble starting your return, our Support Team is happy to assist.
💡 Tip: For full details on what you can return, timeframes, and fees, see our Returns Policy.
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