Product Associate (Entry Level)

Overview

Application form

About Zelt:

At Zelt, we are building a category-defining people operations platform that brings HR, payroll, and IT into one seamless system.

We have been recognised by G2 as a High Performer across all three categories, the only European vendor with that distinction, and are scaling rapidly across the United Kingdom and internationally.

We are at a pivotal stage of growth, expanding our footprint while continuing to raise the bar for how modern companies manage their people operations.

Why this Role:

This role is critical in ensuring that every customer goes live successfully, understands the value of Zelt from day one, and is set up for long-term success.

You will directly impact customer satisfaction, onboarding speed, and overall product adoption. By keeping implementations structured, managing stakeholders effectively, and translating complex requirements into clear solutions, you ensure that growth does not come at the expense of quality.

This is a high-impact role at the core of how Zelt delivers value to its customers.

Your Tasks:

• Support customer implementations end-to-end, ensuring a smooth onboarding experience, clear progress, and successful go-lives

• Ensure alignment with customers throughout the implementation process, keeping them informed, managing expectations, and ensuring clarity on timelines

• Support clear scope alignment throughout the implementation, ensuring focus on agreed priorities while addressing additional requests constructively

• Translate customer requirements into practical, effective solutions, ensuring a smooth and intuitive implementation experience

• Guide customers towards effective and scalable solutions within Zelt, helping them get the most out of the platform

• Ensure value delivery at every stage, helping customers understand outcomes, progress, and the impact of the implementation

• Continuously build and maintain strong product knowledge, becoming a reliable point of contact for how the platform works across modules.

Your Profile:

• Degree from a top-tier university with a strong academic record (Distinction / equivalent)

• Strong analytical thinking and structured problem-solving ability

• Excellent communication skills, both written and verbal

• High level of ownership and accountability

• Ability to manage multiple workstreams and prioritise effectively

• Confidence working with customers and stakeholders early in your career

• Curiosity and drive to deeply understand a complex product.

Please note that this is a full-time, office-based role.