Aftersales Support Administrator

GROHE is the world's leading provider of sanitary fittings and a global brand, dedicated to providing innovative water products. For many decades, GROHE has been committed to the brand values of technology, quality, design and sustainability that all illustrate GROHE's commitment to creating exceptional experiences and to delivering "Pure Freude an Wasser". With its engineering, innovation and design activities firmly anchored in Germany, GROHE products bear the badge of quality "Made in Germany", ultimately strengthening the customers’ confidence in the brand. In 2014, GROHE became part of the LIXIL Corporation, a publicly listed company on the Tokyo Stock Exchange. Job description   We are seeking an Aftersales Administrative to support customers, handle service requests, manage warranty cases, coordinate onsite inspections and ensure a smooth aftersales experience. You will communicate with homeowners, installers, and internal teams to ensure timely and effective issue resolution. Ideal candidates have strong communication skills, basic technical understanding, and experience in customer service or after-sales roles. Key Responsibilities: Provide timely support to customers, dealers, IDs, and contractors on after-sales issues. Coordinate product inspections, onsite visits, and service appointments with technicians. Manage warranty claims, prepare service reports, and follow up on pending cases. Communicate technical findings, recommended solutions, and service outcomes clearly to stakeholders. Liaise with the supply chain and warehouse for replacement parts and service stock management. Document all customer feedback, service records, and case updates in the system. Support product commissioning, troubleshooting, and testing when required. Provide updates to the Aftersales Manager and assist in continuous improvement initiatives. Requirements: Minimum 1–3 years of experience in customer service, technical support, or aftersales functions. Basic understanding of sanitary ware, or home appliances is an advantage. Strong communication and interpersonal skills with English Mandarin Able to work independently, handle pressure, and multitask. Proficient in MS Office and CRM systems. SAP application Competencies: Customer-oriented with a service mindset Strong problem-solving and analytical skills Team player with positive attitude Detail-oriented and well-organized