Sales Force Effectiveness Analyst



We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job DescriptionSalesForce Effectiveness Analyst (Poland)

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

About the role

As a Salesforce Effectiveness Analyst, you will be part of a central European team that supports and continuously improves our CRM platform. Your mission is to help our teams across Europe to use Salesforce better: drive adoption, support end users, and translate business needs into clear requirements for technical delivery.

This is an autonomous analyst role (2-4 years experience ideal) where you’ll own topics end-to-end: from workshops and requirements to UAT support and release readiness, to training materials, and insightful analytics (Salesforce.com & Power BI) that help the business see “where we are today”, “where we should be tomorrow” and drive profitable growth.

Our environment includes Sales Cloud and Service Cloud, and we will soon implement Life Sciences Health Cloud.

The role reports to the European Salesforce Adoption & Excellence Manager.
 

What you will do:

CRM Adoption, Enablement & Change Support:

• Drive CRM adoption across sales and cross-functional teams by promoting best practices and improving user experience.
• Create and maintain clear training materials, guides, and enablement content (and keep them up to date).
• Support release readiness by translating new features into user-friendly communication, training, and adoption actions.
• Help improve data quality and consistent usage through guidance, simple processes, and practical recommendations.

Functional Support & Issue Resolution:

• Act as a first point of contact for Salesforce “how-to” questions, reporting questions, and functional troubleshooting.
• Investigate errors or data/process issues, propose solutions, and coordinate with IT/technical teams to resolve incidents and defects.
• Monitor user and data trends (usage, data quality, process compliance) and suggest improvements that reduce friction.

Agile Delivery: Requirements → Build → Test → Launch

• Run (or support) workshops with business stakeholders (Teams or face-to-face) to capture needs and pain points.
• Translate business needs into clear user stories, acceptance criteria, and functional requirements for technical teams.
• Support backlog refinement and prioritization, and ensure delivered solutions match the business goal.
• Coordinate or support UAT, document outcomes, and help drive rollout and adoption across European teams.

Analytics & Insights (Power BI)

• Maintain and improve Power BI dashboards and reports that provide actionable insight (as-is) and help define future improvements (to-be).
• Partner with a dedicated BI/reporting team to enhance dashboards, KPI definitions, and reporting consistency.
• Use CRM (and potentially SAP) data to identify trends, opportunities, bottlenecks, and areas for process improvement.

AI Mindset & Continuous Improvement

• Use AI tools responsibly to speed up analysis, documentation, support responses, and process improvement.
• Stay curious about AI capabilities in CRM and analytics (e.g., Salesforce AI features, Copilot) and identify practical use cases.

About you (skills & experience):

• 2-4 years of relevant experience in Salesforce.com or another CRM platform (Salesforce strongly preferred).
• Strong functional understanding of CRM processes (sales, service, pipeline, activities, data quality).
• Experience working in an agile delivery environment: workshops, user stories, UAT support, stakeholder alignment.
• Good knowledge of Power BI (maintaining dashboards/reporting; building is a plus).
• Comfortable working with multiple stakeholders at different levels, including demanding and senior stakeholders.
• Strong problem-solving mindset: you can investigate, structure, and drive resolution end-to-end.
• Able to work independently and manage several topics in parallel.
• English (professional level) is required.

Nice to have:

• Salesforce Admin knowledge (basic configuration such as fields, page layouts, validation rules, flows, reports).
• Salesforce certification(s) (Admin, Sales Cloud, Service Cloud), a plus.
• Tools: Jira, Miro, Confluence or similar.
• Experience with Salesforce Life Sciences Health Cloud (future-facing, not required).

Location and Travel:

• Based in Wroclaw, Poland
• Travel is expected but limited and variable (up to ~2 times per year for team meetings/workshops).

What we offer:

• Competitive salary package.
• A growing company where learning and development are truly valued.
• Exposure to dynamic European stakeholders and meaningful business impact.
• A collaborative team with interesting projects, continuous improvement, and real-world challenges in healthcare.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

.

Primary Work LocationPOL Wroclaw - Legnicka

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

zł131,600.00 - zł200,675.00 PLN Annual