IAT Level I Desktop Administrator

<strong>Minimum of IAT Level I Certification (Microsoft desktop and CompTia Sec + certifications)</strong> <div><strong>A minimum of 2 years' experience required.</strong></div> <div><strong>Must be a US citizen with the ability to obtain a Security Clearance.<br /> #CJ</strong><br /> <br /> Desktop Administrator will provide Help Desk support services to NSWCPD users and assist in maintaining Win XP and Win 7 desktop functionality.</div> Desktop administration shall to include the following: <ul> <li>Provide first-level usage support for locally developed applications deployed within NSWCPD</li> <li>Design, plan, implement, and use database management software to add, delete, and update user information</li> <li>Test and evaluate newly integrated software and modifications to current system and application software.</li> <li> Provide guidance to the Division's scientific and engineering community which utilize the provided networking, security, and other system services</li> <li>Troubleshoot user problems to determine whether they are hardware, software, procedural, or communication related and routing the problem to the correct support party for resolution.</li> <li> Monitor Division-wide systems on a daily basis to find and correct problems with disk usage, hardware, and software.</li> <li>​ Track usage and problem history through Help Desk software</li> <li>Install devices on the network including activating the network port, configuring the device on the network, installing standard software configurations, and updating databases with device information.</li> </ul> The candidate will also provide support for NMCI related issues. This support may include the following: <ul> <li>Customer support on contract line (CLIN) options, submitting Move/Add/Changes, ordering policies, and general NMCI policies.</li> <li>Perform data entry into Navy standard and local unique systems.</li> <li>Gather metrics for status reporting.</li> <li>Maintain NSWCCD user information to ensure NMCI orders reflect current user data such as name, organizational code, physical location and gathering data where required.</li> <li>Track problem reporting and resolution</li> </ul>   #cj <div> </div>