About the Role
<p><strong>REGIONAL PROPERTY MANAGER – HAMPSHIRE – £50-60,000PA</strong></p>
<p><span style="text-decoration: underline"><strong>Job Purpose:</strong></span><br /> The Regional Property Manager will oversee a team of 5 Block Managers, ensuring the efficient and effective management of residential blocks within the assigned area. This leadership role involves strategic oversight, mentoring, and operational management, with a strong focus on maintaining compliance with Health & Safety regulations, delivering exceptional service to clients and residents, and managing conflict. The role also requires a proactive approach in public speaking, presenting, and fostering a culture of compliance across the team.</p>
<p><span style="text-decoration: underline"><strong>Key Responsibilities:</strong></span></p>
<p><strong>Team Leadership & Development:</strong></p>
<ul>
<li>Oversee a team of 5 Block Managers, providing guidance, mentorship, and professional development to ensure high performance and effective team dynamics.</li>
<li>Conduct regular one-on-one meetings and performance reviews with Block Managers, ensuring continuous improvement and development.</li>
<li>Foster a collaborative and results-driven team culture, promoting best practices, knowledge sharing, and adherence to Health & Safety standards.</li>
<li>Address any performance or team-related issues, using conflict management skills to maintain a harmonious and productive work environment.</li>
</ul>
<p><strong>Operational Oversight:</strong></p>
<ul>
<li>Ensure Block Managers are effectively managing day-to-day operations, including property inspections, maintenance, and emergency response.</li>
<li>Oversee the preparation and management of service charge budgets, ensuring accuracy and compliance with agreed budgets.</li>
<li>Monitor property performance, including financial health, maintenance schedules, and tenant satisfaction, and take corrective action where necessary.</li>
</ul>
<p><strong>Compliance & Risk Management:</strong></p>
<ul>
<li>Health & Safety Compliance: Ensure that all residential blocks under management comply with all relevant Health & Safety regulations, building codes, and fire safety requirements. Regularly audit sites to ensure compliance with current legislation and best practice.</li>
<li>Conduct regular risk assessments and property inspections, identifying hazards and ensuring that safety protocols are in place.</li>
<li>Ensure that all necessary safety documentation, such as fire risk assessments and maintenance records, are up to date and accessible.</li>
<li>Stay updated with industry trends, changes in Health & Safety regulations, and best practices to ensure continuous compliance.</li>
<li>Respond promptly and appropriately to any incidents or accidents, ensuring proper reporting and follow-up in line with legal obligations.</li>
</ul>
<p><strong>Conflict Management & Resolution:</strong></p>
<ul>
<li>Act as the key escalation point for managing disputes or complaints from residents, contractors, or clients, using advanced conflict management techniques to resolve issues.</li>
<li>Develop and implement strategies for proactively managing tenant and resident relations to minimise disputes.</li>
<li>Ensure that all legal and contractual obligations are upheld in conflict situations, and manage the resolution process efficiently.</li>
</ul>
<p><strong>Strategic Planning & Growth:</strong></p>
<ul>
<li>Contribute to the strategic development and growth of the property management function, identifying opportunities for expansion or service improvements.</li>
<li>Support business development activities, including attending client pitches and assisting in tender submissions.</li>
<li>Continuously review internal processes to drive operational efficiencies and improve service delivery.</li>
</ul>
<p><strong>Reporting & Performance Monitoring:</strong></p>
<ul>
<li>Review and analyse property performance, financial data, and client feedback, preparing comprehensive reports for senior management.</li>
<li>Monitor and evaluate Block Managers’ adherence to KPIs and SLAs, identifying areas for improvement.</li>
<li>Ensure timely and accurate reporting of all key operational metrics to senior management.</li>
</ul>
<p> <span style="text-decoration: underline"><strong>Experience Required:</strong></span></p>
<ul>
<li>A proven track record in managing a team of Block Managers.</li>
<li>Previous experience in leading and managing teams within a property management setting.</li>
<li>Strong experience in handling conflict management, presenting, and public speaking at both client and internal levels.</li>
</ul>
<p> <span style="text-decoration: underline"><strong>Qualifications Required:</strong></span></p>
<ul>
<li>MIRPM (Member of the Institute of Residential Property Management) or working towards it.</li>
<li>A valid driving licence and access to a vehicle, as travel between sites is required.</li>
</ul>
<p> <strong>Location:</strong> Hybrid Role with 2 days in office near Portsmouth and 3 days at home or travel across the region to meet with Block Managers, clients, and contractors.</p>
<p><strong>Hours:</strong> Full-time, Monday to Friday, 8am-4pm (2 days in office)</p>
<p><strong>Salary:</strong> £50-60,000pa, plus benefits package (including car allowance, pension, and bonus).</p>
<p>If you have the required skill set and experience and want to be a part of reputable business with career advancement and multiple benefits; apply to this role asap or contact Matthew Squirrell at Dove & Hawk remembering to quote vacancy reference: 10899</p>
<p>Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C’s and Privacy Policy which can be found at doveandhawk.co.uk</p>
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