Customer Service Executive

<p>Hampton<br /> Permanent<br /> £26,500 &#8211; £29,000</p> <p>My client is seeking a dedicated and professional Customer Service Executive who has the aptitude to learn new skills and contribute effectively to their dynamic team.<br /> This is an excellent opportunity to build your career in a professional and friendly team environment. This is a varied role in a busy Account Management Team and involves building and maintaining client relationships by delivering an exceptional level of customer service.</p> <p>Duties<br /> • Respond promptly and courteously to customer enquiries via phone, and email demonstrating excellent phone etiquette and communication skills.<br /> • Manage data entry tasks accurately to update customer information and transaction records into the CRM<br /> • Provide detailed product or service information to customers, assisting them in making informed decisions.<br /> • Analyse customer feedback and interactions to identify trends and areas for improvement.<br /> • Collaborate with other departments to resolve complex issues efficiently and effectively.<br /> • Produce regular reports for clients and management</p> <p>Experience<br /> • Proven experience in a customer service role, preferably within a fast-paced environment.<br /> • Strong data entry skills with high attention to detail.<br /> • Excellent communication skills, both verbal and written, with the ability to handle difficult situations professionally.<br /> • Demonstrated ability to analyse information critically and provide appropriate<br /> • Familiarity with customer relationship management (CRM) systems or similar platforms is preferred.<br /> • Previous experience within either Account Management, Sales Administration or Customer Service</p> <p>If you have not heard from us within 7 working days, please assume that your application has not been successful on this occasion.</p>