Business Analyst (Within IT Team)

We are seeking an experienced Business Analyst to join our IT team, supporting and enhancing logistics systems and processes. This is a key role focused on delivering technology-driven improvements across our supply chain operations, working closely with internal stakeholders and third-party logistics (3PL) providers. KEY RESPONSIBILITIES: Gather, analyse, and document business requirements across logistics and transport operations Work closely with IT teams to translate business needs into functional specifications Collaborate with 3PL providers to ensure seamless system integration and process alignment Identify opportunities for process improvements and system enhancements Lead and support projects from concept through to implementation and review Conduct root cause analysis on system and operational issues, providing effective solutions Support testing, deployment, and user training for new systems and upgrades Ensure solutions align with business objectives and deliver measurable value KEY SKILLS/EXPERIENCE: Minimum 5 years’ experience as a Business Analyst within a logistics or supply chain environment Proven track record of delivering successful projects and process improvements Strong experience working with 3PL providers and external partners Excellent analytical and problem-solving skills Ability to manage multiple stakeholders and communicate effectively at all levels Experience with transport management systems (TMS), warehouse management systems (WMS),or similar platforms Strong documentation skills and attention to detail