About the Role
<p>Our client is a luxury hot tub distributor that has seen incredible growth over recent years. To maintain momentum, our client is looking for a great Telesales professional to maximise sales, and ensure excellent customer service! </p>
<p>What’s in it for you / Benefits:<br />
• £26,500 per annum starting salary + £2k – £4k yearly commission (£28,500-£30,500 OTE)<br />
• 9am – 6pm Monday – Friday hours, no evenings or weekends!<br />
• 20 days annual leave, plus bank holidays<br />
• Company pension scheme<br />
• Free onsite parking<br />
• Commission / bonus scheme<br />
• Corporate discount on company stock for staff, friends & family</p>
<p>Role Overview:<br />
This is a duel role, with sales being the priority in the quiet seasons (autumn and winter), and customer service the focus during the Spring and Summer peaks.<br />
As an experienced Telesales Advisor, you’ll be the friendly voice the customers rely on for all their service inquiries (deliveries, repairs, etc). You will also be making out-bound calls to current customers to upsell maintenance appointments, accessories and replacement tubs. </p>
<p>Key Responsibilities:<br />
• First point of contact for existing customers, providing effective solutions to their reported problems.<br />
• Organise engineer visits when issues can’t be resolved over the phone.<br />
• Deliver excellent customer service, including product knowledge, practical advice, empathy and patience<br />
• Up sell maintenance appointments, accessories and cleaning products<br />
• Advise customers on confirmed delivery times<br />
• Manage workload efficiently in a busy environment.<br />
• Conduct outbound calls to gain online reviews and promote servicing of hot tubs.<br />
• Perform any other duties as directed by the company, applicable to your skills and experience.<br />
• Gain commission on each services booked in and products sold.</p>
<p>Skills and Experience:<br />
• Previous experience in telesales is essential, with an emphasis on sales ideally<br />
• Excellent computer skills to enter data and maintain company CRM<br />
• Confident phone manner<br />
• Proven experience in resolving customer queries and demonstrating strong problem-solving abilities.<br />
• Ability to work on your own initiative while being an effective team player.<br />
• Capacity to work under pressure and meet demanding deadlines.<br />
• Meticulous attention to detail.</p>
<p>How to Apply<br />
Please click apply or send your CV to info@proactivestaff.co.uk. Or if you would like a confidential chat call Maisie or Michael on 0115 697 3017. Good luck!</p>
<p>Proactive Staff is an equal opportunities Recruitment Agency advertising on behalf of our client.
</p>
<h2>Skills Required</h2>
<p>Telesales<br />
Outbound<br />
Customer Service<br />
Technical Support<br />
Inbound<br />
Call Centre</p>
<h2>Qualifications Required</h2>
<p>Previous telesales experience </p>
<h2>Rate of Pay</h2>
<p>£26,500.00 – £30,500.00 per year
</p>
<p>Job ID – TS MM</p>