About the Role
Destination Services Lead £35,000 - £40,000 per annum, dependent on experienceFolkestone or Crawley Hybrid (at least 3 days a week)At Saga Travel, we're passionate about creating exceptional travel experiences for people over 50. As our Destination Services Lead, you'll play a key role in making that happen by leading the team that supports our Tour Managers and Hosts, ensuring they have everything they need to deliver exceptional service across our collection of escorted tours, resort stays, and worldwide destinations.You will act as the link between our Head Office and overseas teams, driving high standards, championing continuous improvement, and using guest insight to shape every stage of the holiday experience. Whether our customers are exploring the cultural highlights of Europe, discovering long-haul destinations, or enjoying one of our carefully curated touring holidays, you'll help ensure every journey reflects the personalised service and care the Saga brand is known for.This is a varied and rewarding leadership role where you'll combine people leadership with operational excellence, supporting teams across our destinations, improving performance, and helping launch new holidays and experiences. If you're passionate about developing people, enhancing the customer journey, and creating unforgettable holidays for our guests around the world, we'd love to hear from you.This requires you to be working from our either our Folkestone or Crawley office a minimum of 3 times a week. There will also be an expectation to travel overseas to resorts based on seasonal demand and operational needs.