Dispute Resolution Adviser (x 5)

An excellent and rewarding opportunity to use your customer service and caseload management expertise to play a vital role in resolving a wide range of disputes between landlords and tenants and to contribute your skills to making a difference for millions of households. The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services. As a Dispute Resolution Adviser, you’ll need the organisational skills to manage a varied and substantial caseload efficiently, a logical and analytical approach, along with the intellectual agility and sound judgement to consider and resolve complex housing issues. Whilst possessing a strong desire to help people who appear to be despairing of their situation, this must not detract from you being able to demonstrate total impartiality at all times and the tenacity and resilience to see cases through to a successful conclusion. You will be adept at concluding cases at pace and with a qualitive focus. A supportive team player, you will be a confident and proven communicator using the telephone, in writing and using technology to maintain accurate and data compliant records. You are likely to have experience of working in the housing sector and/or experience of working within a complaints/disputes area such as within local government or a community advice centre, or with another ombudsman service. A proven ability to liaise effectively with vulnerable clients is key. In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week. It’s an exciting time to join us and to contribute your skills to the evolution of this ambitious, influential and growing organisation.