Overview:
FinteqHub continues to expand the team and is looking for IT Support Engineer. We need a true, experienced and accomplished professional who shares our culture and values.
About Product:
А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform.
Purpose of the role:
We’re looking for IT Support Engineer to join our Service Desk Team. This is a hands-on role in a dynamic fintech environment, perfect for someone who thrives on ownership, problem-solving, and continual learning – and who shares our values and commitment to operational excellence and information security.
You’ll support user laptops, enforce security policies (MDM, antivirus/EDR, VPN), manage access and onboarding processes, and assist with internal tools like Jira, Confluence, and Slack.
Key Responsibilities:
- Maintain up-to-date technical documentation in the internal Knowledge Base (instructions, user manuals, how-tos).
- Diagnose and resolve hardware and software issues on company devices (primarily laptops and corporate mobile phones).
- Participate in the execution of endpoint hardening policies (encryption, patching, etc.).
- Maintain and enforce security policies for company devices via an MDM solution.
- Solve problems with conditional access via corporate VPN solution.
- Manage Level 1 access provisioning for corporate services (both on-premises and cloud-based).
- Support and maintain user onboarding and offboarding processes.
- Handle basic service requests in Atlassian Cloud products (e.g., Jira, Confluence) and Slack (applications, bots, etc.).
- Participate in R&D and the rollout of new end-user services and technologies.
Required Experience:
- 2+ years of experience supporting macOS systems in a corporate environment.
- Solid working knowledge of macOS and Windows OS.
- Hands-on experience with centralized antivirus/EDR systems.
- Good understanding of security principles for Windows and macOS.
- Familiarity with MDM/EMM solutions (e.g., Jamf, Intune, Kandji).
- Experience working with Atlassian Cloud Products (Jira, Confluence) and Slack.
Nice to have:
- Knowledge of VPN solutions (e.g., WireGuard, OpenVPN, Palo Alto).
- Experience using Okta or other identity management platforms.
Our Benefits:
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events.
Full-time | Fully Remote