Manufacturing Account Coordinator

Description

Are you ready to grow your career with a company that values your hard work, safety, and success? Join ProAmpac , a global leader in flexible packaging solutions. We’re more than just a place to work – we’re a team that’s shaping the future of packaging.

About Us

ProAmpac is a global leader in flexible packaging – known for our innovation, customer service, and commitment to quality. We serve a wide range of industries with creative, sustainable solutions. Our five core values drive everything we do: Integrity • Intensity • Innovation • Involvement • Impact

We are looking for a full-time Manufacturing Account Coordinator acts as a liaison between Sales and internal and external customers. While working together with the Account Managers and the manufacturing team, the MAC ensures that all orders are booked, produced, and delivered to the customers’ expectations.

What you will do:

• Communicate with Sales and Customers through telephone, email and customer visits.

• Coordinate order entry (product specs, purchase order#, quantity, price, delivery dates, packaging instructions) accurately and in a timely manner.

• Confirm orders to customers and maintain current price pages.

• Pursue the release and billing of aged customer inventory.

• Follow up on customer complaints in a timely fashion, with corrective action if applicable.

• Understand the manufacturing processes, plant capabilities and our products.

• Forecast lead times using ordering patterns and keep orders on track.

• Keep the production team updated on all changes.

• Follow up on status of orders and trials and communicate to Customer and Sales.

• Book orders as soon as possible so that raw material can be ordered.

• Order Acknowledgements.

• Inventory Reports.

• Monthly Sales Report (forecast).

• Daily Jobs Booked In.

• Customer Scorecards.

What you have to offer:

• Post-secondary education in the field of administration, business or a related field of study.

• A minimum of three (3) years of Manufacturing Account and Sales experience.

• Flexographic printing or packaging industry experience is considered a strong asset.

• Demonstrated proficiency in GlobeTek or other ERP database, as well as MS Office programs.

• Ability to learn quickly, and to work with limited supervision but also in a team environment.

• Deadline driven and able to switch tasks with little notice, while maintaining a strong attention for detail.

• Demonstrated knowledge of production and manufacturing processes.

• Ability to effectively work respectfully with all levels of the organization and demonstrate a positive attitude.

What We Offer:

• Competitive compensation with performance-based incentives and retirement savings plans with company match

• Customizable group benefits including health, dental, life, disability, and travel insurance

• Paid time off

• Career development opportunities

• A dynamic, inclusive work environment where your voice matters and your growth is supported

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Job Category: Customer Service

Full-Time