About the Role
<p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Calibri;font-size:11pt;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0in;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>Working Conditions:</strong></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Calibri;font-size:11pt;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0in;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">Orientation will be conducted remotely. Training will be conducted onsite.</p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Calibri;font-size:11pt;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0in;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"> </p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Calibri;font-size:11pt;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0in;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"><strong>Working Hours:</strong></p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Calibri;font-size:11pt;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0in;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">Monday to Friday: Rotating three (3) 12-hour shifts - 8am-8pm</p><p style="-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Calibri;font-size:11pt;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0in;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">Saturday to Sunday: Rotating two (2) 8-hour shifts - 9am-5pm</p><p> </p><p><strong>JOB SUMMARY</strong><br><br>The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.<br><br><strong>ESSENTIAL FUNCTIONS OF THE ROLE</strong><br><br>Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.<br><br>Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.<br><br>Accepts payments for physician/clinic services according to established guidelines. <br><br>Posts payments and enters charges into computer utilizing appropriate codes.<br><br>Generates daily payment reports and verifies cash drawer against report. <br><br>Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. <br><br>May be required to discuss financial arrangements with patients.<br><br>Receives and directs phone calls. Assists patients and other visitors. <br><br>Responds to routine inquiries concerning practice services, hours of operation, etc. <br><br>Ensures any patient complaints are handled appropriately.<br><br>Assists with medical records duties as requested.<br><br><strong>KEY SUCCESS FACTORS</strong><br><br>Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette. <br><br>Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.<br><br>Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.<br><br>Ability to calm upset patients in a composed and professional demeanor.<br><br>Excellent data entry, numeric, typing and computer navigational skills, with attention to details.<br><br>Comfortable working in a fast paced, constantly changing and stressful environment.<br><br><strong>BENEFITS</strong><br><br>Our competitive benefits package includes the following<br>- Immediate eligibility for health and welfare benefits<br>- 401(k) savings plan with dollar-for-dollar match up to 5%<br>- Tuition Reimbursement<br>- PTO accrual beginning Day 1<br>Note: Benefits may vary based upon position type and/or level<br><br> </p><b>QUALIFICATIONS</b><br/><br/>- EDUCATION - H.S. Diploma/GED Equivalent<br/><br/>- EXPERIENCE - Less than 1 Year of Experience<br/>