Service Quality Specialist

Service Quality Specialist Location: 7810 E Escalante Rd, Tucson, AZ 85730 Start between $ - $$ per hour. What Will I Do as a Service Quality Specialist? As a Service Quality Specialist at Afni, you’ll help ensure that our teams deliver consistent, high-quality service to customers. You will monitor interactions, review performance metrics, and identify opportunities for improvement. Whether you're providing feedback, supporting training initiatives, or helping enhance customer experience processes, your focus will be on maintaining excellence across every customer touchpoint. If you enjoy evaluating performance, improving service standards, and helping teams grow, this role is a great fit for you! Why Afni? At Afni, we believe you’re more than just an employee—you’re part of our family. As a Service Quality Specialist, you get: Full-time hours. 40-hour workweek. Job Stability. We’ve been in business since 1936. Paid Time Off. Rest is necessary for your well-being. Medical, Dental, and Vision Insurance. We help cover the cost of your premium. Tuition Reimbursement. We’re invested in your goals. Referral Program. We have one of the most lucrative referral programs around. Career Growth. Many of our senior leaders started as agents. We promote from within! Annual Performance Reviews. Your hard work deserves to be rewarded. What are the qualifications to be a Service Quality Specialist at Afni? Strong communication and analytical skills. Six months of call center, quality assurance, or customer service experience preferred. Ability to evaluate interactions and provide clear, constructive feedback. High attention to detail and ability to identify areas of improvement. Comfort working with multiple systems and reviewing performance metrics. Willingness to work flexible schedules, including evenings and weekends as needed.