Job Summary
The Education and Training Department is dedicated to delivering user-friendly training resources, including documents, videos, and web content for
Primary Duties & Responsibilities
Learning Resource Support
- Assist in the creation, review, and ongoing updates of training materials, ensuring clarity, consistency, and alignment.
- Perform basic proofreading, formatting, and quality checks on learning content.
- Participate in scheduled and release-based reviews of existing materials.
- Add purpose statements and descriptions to legacy documents to improve usability.
- Maintain glossary terms and support associated system screen updates in HALO.
Production & Publishing
- Support the U production queue and test resources prior to posting oneVeroEd oreVeroU.eVero
- Review materials returned from Team India and prepare them for final posting (grammar, formatting).
- Assist with SCORM packaging as needed.
Product Knowledge Coordination
- Attend product knowledge transfers with Product Management and assist in drafting internal announcements using approved templates.
- Coordinate logistics for product knowledge communications, including confirming release titles/timelines and triggering workflows.
- Track topic coverage and maintain the internal knowledge repository.
Bridge Initiative Support
- Schedule reminders, gather recordings/notes, and maintain content logs for Bridge Initiative sessions.
- Assist in planning and supporting internal knowledge events (polls, quizzes, breakout rooms).
- Participate in quiz creation and send reminders for surveys or related tasks.
Webinar & Launch Logistics
- Handle webinar logistics and post-production tasks, including scheduling and posting recordings.
- Coordinate Launch activities with support from the Project Manager.eVero
Qualification & Required Skills
- Ability to convey clear, step-by-step instructions through written and verbal communication.
- Demonstrated enthusiasm for gaining insights into our industry niche and the client demographic.
- Strong interpersonal and communication skills, fostering efficient collaboration.
- Rapid and comprehensive problem-solving abilities, especially in dynamic scenarios.
- Ability to multitask and maintain organization in a dynamic work environment.
- Proficiency in the English language; fluency in Spanish a plus.
Other Skills / Abilities
- Contribute to a collaborative, cross-functional environment as part of the broader team.eVero
- Embraces a positive outlook and displays self-initiative.
- Competent in working independently and initiating tasks.
- Self-motivated, goal-oriented, and skilled at working autonomously.
Required Education and Experience
- Possesses an Associate’s Degree or Certification in a relevant field.
- Holds a minimum of one year of related or customer service experience.
- Experienced in crafting instructional materials with effective design and writing skills.
- Experienced in utilizing the MS Office Suite.
- Demonstrates basic familiarity with Vimeo and/or other video editing software.
- Experience with Canva preferred.
- Experience with Articulate Storyline is a plus.
- Experience with Synthesia is a plus.
- Experience with Vimeo or other Video Editing tools preferred.
- Proficiency in the English language; fluency in Spanish is a plus.
The salary range for this position is $21.00 – $26.00 per hour.