About the Role
<p><strong><em>This is us</em></strong><em><br><br></em>At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development. <br><strong><em><br>This is you</em></strong></p><ul><li><p><span>Seniority with +5 years of experience within IS & Operations</span></p></li><li><p><span>Understanding of discreet manufacturing processes</span></p></li><li><p><span>Understanding of software solutions in the area of MoM/MES (knowledge on MES/ECS is welcome)</span></p></li><li><p><span>Understanding of SAP (PP/PS module, Production Order management)</span></p></li><li><p><span>Thorough knowledge of IT service management concepts (ITIL).</span></p></li><li><p><span>Systematic approach, business mindset, good articulation skills</span></p></li><li><p><span>Fluent English language, written and spoken</span></p></li><li><p><span>Estimated 30% travel</span></p></li></ul><p><strong><em>This is your role</em></strong></p><p><span>Business Proximity</span></p><ul><li><p><span>Maintain relationship with multiple factories (quality / operations / production managers) and key users aligning on drivers and objectives</span></p></li><li><p><span>Review with key-users+ 1x/2x a week</span></p></li><li><p><span>Manufacturing community build up</span></p></li><li><p><span>Provide trainings and knowledge transfer on deployed system capabilities to the key-users and end-users and feedback channeling to the application management team</span></p></li><li><p><span>Inform and explain on the new features coming</span></p></li><li><p><span>Audit the applications usage and drive business to fully utilize the systems</span></p></li><li><p><span>Analyze incoming business requests translating into product feature enhancements requirements</span></p></li><li><p><span>Identify new opportunities for services deployments</span></p></li><li><p><span>Leveraging the business relationship in usage of the Globally available functionalities</span><br><span> </span><br><br><span>Applications Operations Management</span></p></li><li><p><span>Manage the entire lifecycle of incidents & change request from gathering the requirement unit testing, deployment & hypercare ensuring service delivery according to the SLA</span></p></li><li><p><span>Ensure applications availability, performance, and setup (password / users / routings / install base / etc.)</span></p></li><li><p><span>Ensure technical documentation availability and accuracy for the application(s) in scope</span></p></li><li><p><span>Collaborate with Infrastructure team to identify / mitigate vulnerabilities & develop remediation strategies to minimize potential adverse impacts (e.g.: Patching) vulnerabilities</span></p></li><li><p><span>Support the CDC with the Vulnerability Management Service to ensure timely and accurate identification and mitigation of potential threads</span></p></li><li><p><span>Propose and deliver actions required to improve the overall quality of the service</span></p></li><li><p><span>Maintain the proper SNOW and CMDB setup for apps in scope</span></p></li><li><p><span>Maintain a relationship with the applications vendor’s developers dedicated for a given region/site</span></p></li><li><p><span>Implement Change Requests to managed systems</span><br><br><span>On-site Presence</span></p></li><li><p><span>Audit, analyze and challenge MES/ECS business process configurations and their mappings into the factories manufacturing processes</span></p></li><li><p><span>Together with factory mgmt. team: guide, implement, test and deploy configuration changes</span></p></li><li><p><span>Survey and gather in person feedback on the applications performance and issues</span></p></li><li><p><span>On site support for new project and major system upgrades go-lives during the factory acceptance testing and hypercare period</span></p></li><li><p><span>Support in complex implementations of processes digitalization e.g. quality, labor management (with local language translations support)</span></p></li></ul><p> <em><br>At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.</em></p>