Hours: Need availability Monday-Friday 8am-8pm with Rotating Saturdays 8a-5p
Pay: $20hr
Type: Direct Hire – Perm
Responsibilities:
- Handle a high volume of inbound and/or outbound customer calls with professionalism and efficiency
- Assist customers with everyday banking needs, including:
- Account balances, transactions, and general inquiries
- Online and mobile banking support
- Debit/credit card concerns (activation, disputes, fraud alerts)
- Basic product information (checking, savings, loans, etc.)
- Accurately document all customer interactions in system records
- Resolve issues on first contact whenever possible; escalate complex situations when needed
- Identify opportunities to educate customers or recommend appropriate banking solutions
- Meet performance goals related to call quality, productivity, and customer satisfaction
- Follow all compliance, security, and privacy guidelines to protect customer information
Requirements:
- High school diploma or equivalent
- High volume call center experience
- 1+ year of customer service or call center experience
- Strong communication and active listening skills
- Ability to multitask and navigate multiple systems efficiently
- Basic computer proficiency (Microsoft Office, CRM tools, or similar)
- Banking experience preferred
- Reliable, detail-oriented, and able to work in a fast-paced
High volume call center experience; Basic computer proficiency (Microsoft Office, CRM tools, or similar)