FRONT OF STORE TEAM LEADER

Vacancy at The Felix Project

Front of Store Team Leader

Salary £ 26,000 - £28,000

Hybrid, Sheffield

Vacancy listed 22/05/2026

Application deadline 05/06/2026

Details

Job Title:                 Front of Store Team Leader

Reporting To:          Customer Support Manager          

Salary Range:          £26,000 - £28,000

Contract Type:       Permanent              

Location:                  Hybrid, Sheffield 

Working days/hours per week:35 hours per week, 9am – 5pm, Monday – Friday 

Requirements: We can only employ applicants who currently have the right to work in the UK.  As part of our safer recruitment policy, we do ask questions regarding unspent 
criminal records.

criminal records.

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

Responsible for managing the transition and in-life recruitment and support issues for the Sainsbury’s Front of Store programme. Overseeing daily team activities, monitoring performance metrics, and identifying continuous improvement opportunities. 

Duties & Responsibilities 

• Management of the Front of Store Support Executives, monitoring performance, service quality and customer satisfaction through key metrics and reporting
• Act as the point of escalation for more complex issues and complaints (FOS specific) and ensure they are managed efficiently, professionally, and within agreed response times, while maintaining a high-quality customer experience
• Support the development of the FOS service by creating relevant workflows and processes to deliver service effectiveness
• Work collaboratively with relevant stakeholders to manage escalated issues through to resolution
• Be responsible for data cleanliness and accurate record keeping RE FOS data, and be able to provide relevant progress reporting to demonstrate service progress or challenges

Skills & Experience Required

Essential

• Experience leading or supervising a customer support or service team
• Experience handling escalated customer enquiries or complaints in a professional environment
• Ability to analyse performance metrics, identify trends and implement improvements
• Excellent communication and relationship-building skills with the ability to engage a range of stakeholders
• Strong IT skills including Microsoft Office (particularly Excel) and experience using CRM systems such as Salesforce is advantageous

Equity Diversity Inclusion & Belonging

At FareShare, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics. 

Application Procedure

Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted. 

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. 

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback. 

Benefits

28 days annual leave per annum (+ bank holidays) plus up to 2 days additional leave for length of service.
• Enhanced Maternity and Paternity leave.
• Birthday day off.
• Access to discounts for a wide range of discounts on everyday spends.
• Training and development opportunities.
• Employee assistance programme including 24 Hour GP helpline.
• Cycle to Work Scheme.
• Opportunity for free meals whilst working at our depots.
• After work activities such as Felix’s softball team, running club and cycling club