About the Role
A bit about the roleIn this customer facing role, you will build great customer relationships by offering the best possible advice on the alterations of their chosen garment. Furthermore, as an expert in your field, you will use your expertise in garment construction and fabrics to naturally identify customers’ needs and alteration possibilities, further detailing cost and services available.As a Fitter you will:Work as part of a team, focused on creating a memorable customer experience and ensuring that communication is open and clearCarry out accurate fittings, by taking note of garment construction and fabric type and being aware of any alteration limitations these may causeBe inspired by the brands, and keep knowledge of services / prices etc up to date to ensure good customer serviceManage customer feedback, handle customer complaints effectively whilst knowing when to refer them to a manager if necessaryTake pride in ensuring standards are adhered to everyday, keeping all workstations clean and tidyUnderstand and follow health, safety and security proceduresAssist in the development of the alteration service to ensure it is utilising leading-edge processes to maintain service levels and expectations of the brand Communicate openly with customers throughout the fitting process; giving them a clear understanding of the work that will be undertaken, to avoid potential refundsA bit about youExcellent customer service and interpersonal skills, you will be able to positively engage with all types of customers (domestic and international) with varying needs and requirementsPossess strong technical sewing skillsBe team orientatedBe resilient and adaptable, you will take your time to solve problems but also able to thrive at pace within a fast-paced environment, to a high standardThis guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. This role works within a fully flexible rota including weekend working and occasional late nights, depending on the needs of the business.