User-Support for our portal

User help for our career portal Here you will find quick help if you get stuck in our portal (matorix). Skip to content Link our portal with your LMU user ID And if all else fails... In advance: the most common solution to problems Meaning of Step 1 and Step 2 Missing documents Participation dates missing Mobile view "squeezed" Format not enabled yet Show more Link our portal with your LMU user ID Enlarge New: You can now link your (already existing) account in the Career Service Portal (matorixmatch) with your LMU user ID for single sign-on (SSO with Shibboleth).If you do not yet have an account, please register first. You will need the data sent to you by e-mail for the one-time/first-time login and you can link your account with the LMU user ID immediately afterwards. And if all else fails... Enlarge If you get stuck with our initial help, simply press the support button in the portal. This will activate your account and we can help you quickly and directly. In advance: the most common solution to problems Enlarge Check whether you have uploaded all the documents required for an offer (CV, enrollment certificate, job reference) under Step 1: Career profileHave you activated yourself for the relevant offer under Step 2: Events & Services and, for example, provided all the required additional information (e.g. motivation) for the personal counseling offers (mentoring, career coaching, application counseling) before you selected dates?Please login to matorix before using the internal links in these articles. Meaning of Step 1 and Step 2 Enlarge Step 1: Career ProfileHere you enter your master data and upload your personal documents. Most error messages have to do with something being missing here.Most of the time it is documents. The safest way is to upload the following right at the beginning:CV German and/or EnglishCertificate of enrollment"Arbeitszeugnis" (reference - if you want the reference check)Link to step 1Step 2: Events & ServicesHere you can activate your account for all our offers. Before you can re-/deregister (concrete) dates, click on enable format.Please distinguish: Under re-/deregistraion of (concrete) dates you edit individual dates (e.g. individual Meet&Greet) for the selected event or service format. With Deregister of format (completely) you deregister from the entire offer (e.g. all Meet&Greet).Link to step 2My calendarIn the calendar you can see your already booked appointments. If you scroll down, you will also see a calendar view that allows you to select or deselect appointments.You can only book appointments for which you have previously activated the event/service format and for which all required documents have already been uploaded. (Step 1 and Step 2) Missing documents Enlarge Most error messages indicate that documents are missing for the selected format.In the menu, go to Step 1: Career Profile.Scroll down to the Documents item and upload the required ones. e.g.:CV for the CV Check"Arbeitszeugnis" / Job reference for the job reference checkCertificate of enrollment for the consulting services Participation dates missing Enlarge For the consulting formats career counseling, application counseling and mentoring we need additional information from you.Before choosing a date please first fill out the fields about your motivation / your request.Please (s.above) check als Step 1: Career Profile if you already uploaded all documents necessary. Mobile view "squeezed" Enlarge Unfortunately not all browsers load these pages equally well. We are working on this. In this case, we recommend that you rotate your smartphone screen. In the wider display works. Format not enabled yet Enlarge Please Enable format before re-/de-registration of (concrete) dates. You can do this here via Submit. up Share To share copy Link Share on Facebook Share on Bluesky Share on LinkedIn