About the Role
As a Deel IT Customer Success Manager I you will be responsible for onboarding, growing and the success and satisfaction of Deel IT customers, focused on improving retention and contributing to the overall company revenue targets.
You identify with the following:
Develop and nurture: You love to build and strengthen client relationships with your book of business and do so with the long-term in mind.
Onboard and grow: You will onboard Deel IT customers successfully and will partner for long term growth.
Guide and coach: You provide tailored support, onboarding guidance and training to ensure customers are set up from for success from day one.
Trusted Partner: Become a trusted partner to your accounts and really give a white-glove service, where you truly understand their business needs, present and future.
Advocate for good: You can be the voice of the customer in Deel IT so we best understand how we can improve and deliver excellence throughout, and proactively work as project manager.
Ahead of the curve: You proactively identify opportunities where we can expand and grow our offering within the client.
Owner mindset: You’ll learn Deel's wider product offerings inside and out to ensure that you can support your accounts in their Deel IT journey supported by our Customer Service and Operations teams.
What you need to succeed:
Walked the walk - You have at least 2+ years of experience in customer/client success role and really understand how to solve complex problems.
Fluency in English & Spanish or German is desired.
Competent communicator - You are an excellent communicator.
Expert Insight - Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert.
Creativity and drive - You have a creative approach to problem-solving and embrace the challenge with the tools at your disposal.
Bonus Experience
Previous experience in MDM, End Point security or SaaS for IT teams